Inside Sales/Warehouse Support

Summary/objective 

We are seeking a driven and motivated sales professional looking for an exciting opportunity to grow with a well-established flooring company. This position offers the potential to earn a competitive hourly wage along with performance-based commission. The Inside Salesperson is responsible for consistently delivering exceptional customer service, driving sales, and building long-term customer relationships. In addition, this role provides support to warehouse operations as needed, including assisting with order preparation, inventory coordination, and ensuring smooth product flow to enhance the customer experience.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Providing excellent customer service while greeting guests and introducing the showroom.
• Answer phones in a professional manner while taking messages, and/or supplying customers with information such as Order ETA’s, and product availability through inventory checks.
• Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
• Loading customers’ flooring purchases either by forklift or by hand, as needed.  
• Offload and receive product into the inventory system, then call/email customers in a timely manner upon its arrival.
• Complete pick up and receive paperwork accurately, and tag products and pallets accordingly.
• Receive deliveries from vendors and MDC or CDC.
• Maintain a clean and organized sales area, showroom, warehouse, and property, including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, cleaning the warehouse, and property. 

Competencies

• Client Service - Responds to the clients and anticipates their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Punctuality – Arrives on time and works full schedule

 Supervisory responsibilities      none

Work environment:                      Retail store environment as well as warehouse (heat and cold)

 Physical demands:

• Must be able to lift up to 50 pounds repeatedly
• Repetitive movement of hands and fingers – typing and/or writing
• Occasional standing, walking, stooping, kneeling, or crouching
• Reach with hands and arms
• Talk and hear

Travel required: Occasionally between stores (mileage reimbursement available)

Required education and experience:

1. High School Diploma, GED, or equivalent
2. Customer Service experience 
3. Sales experience
4. Computer literate 
5. Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
6. Excellent Communication skills, both verbal and written
7. Basic math and organization skills
8. Detail-oriented mindset, data entry, and computer skills
9. Ability to work on feet for long hours
10. Understanding of safety protocols and requirements
11. Experience shipping, receiving, or selling related products

Preferred education and experience

• Knowledge of Rollmaster
• Bilingual in Spanish