What are the responsibilities and job description for the Office Administrator position at Flood & Fire Solutions?
Keep the office running like clockwork across every dept: every call answered, every file complete and defensible for the claim, every invoice and bill out the door on time, so the field stays focused on the job and nothing falls through the cracks at the desk.
Founder led. Growing fast. Fastest way in: apply directly on our site, it takes about 60 seconds on your phone:
https://portal.floodandfiresolutions.com/careers/office-administrator?src=indeed
What you'll be measured on (top performers hit these):
- Communication coverage and dispatch: 100% of inbound calls, texts, and emails on all main company lines answered or returned the same business day; loss details gathered accurately and routed for scheduling; techs dispatched and schedules confirmed; work authorization signed and on file before work begins; 90% or more of escalations resolved without owner involvement
- Complete, defensible files: 95% or more of closed files pass audit with zero missing docs (photos, moisture logs, notes, work authorization); all customer interactions logged; 100% on schedule on recurring compliance controls (e.g. keeping Idaho contractor registration current)
- Billing speed and cash collection: Invoices and bills sent within 24 hours of job completion, written so the customer or adjuster can read and approve them in under 30 minutes with zero questions back; invoices collected in full within 30 days; AP paid on time with zero late fees
- Books and payroll accuracy: Bank accounts reconciled weekly, AP/AR clean, month end close within 5 business days, zero material errors on CPA review; 100% of payroll runs on time and error free every cycle
- Weekly financial health reporting: A clear, accurate weekly report to ownership on cash position, AR/AP aging, and upcoming bills, delivered on the same day every week with zero material errors
- Employee paperwork and onboarding: 100% of new hire packets (I-9, handbook acknowledgment, tax forms) complete within 3 days of start; personnel files clean for audit
- Operational independence: Within 90 days, runs the full front office (comms, dispatch, files, billing, books, payroll, reporting) solo for a full week with zero gaps
This is a high accountability seat: the outcomes above are the job, not the bonus. If being measured on them excites you instead of scaring you, apply.
Apply now:
https://portal.floodandfiresolutions.com/careers/office-administrator?src=indeed
Pay: $18.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18 - $28