Customer Success Manager - Interiors

Benefits:Company partiesOpportunity for advancementPaid time offTraining & developmentKey Responsibilities:- Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.- Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.- Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.- Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business.- Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.- Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.- Track account performance, analyze client feedback, and share actionable insights with management.- Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.- Maintain up-to-date records of client interactions and progress through CRM systems.- Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.Educational Qualifications:- Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.- Strong academic record throughout education.Work Experience:- 6 years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.- Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).- Experience working with corporate clients, global stakeholders, and channel partners is preferred.Functional Knowledge & Technical Skills:- Deep understanding of account management, client servicing, and escalation management.- Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.- Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.Behavioral Competencies:- Exceptional relationship-building and client-handling skills.- Strong communication, negotiation, and conflict resolution abilities.- Highly self-motivated, target-driven, and proactive in managing client needs.- Flexible and adaptable to global time zones and fast-paced business environments.