Community Sales Manager

Community Sales Manager (Exempt)

Department: Sales

Reports To: Area Sales Manager

FLSA Status: Exempt (Outside Sales)

Position Summary

The primary responsibility of the Community Sales Manager is to actively drive new home sales by leveraging all available tools to showcase value, sell, and close homes, with a focus on delivering exceptional customer service. The Community Sales Manager also acts as a liaison between homebuyers and the construction team throughout the building process.

Key Responsibilities

• Meet and exceed sales and customer service goals set by management.
• Serve as a subject matter expert on the Flintrock Builders brand and product, clearly communicating their value.
• Develop, practice, and refine your sales presentation to effectively convert prospects.
• Act as the exclusive sales agent for the assigned community.
• Ensure every visitor is invited to register as a guest.
• Utilize the CRM system effectively for managing interactions and follow-up to move prospects forward in the sales process.
• Engage with prospects and offer tours of models, homesites, and/or Quick Move-In homes based on their needs.
• Provide comprehensive information on communities, homesites, floorplans, and pricing.
• Actively pursue sales and ask for commitment.
• Present purchase agreements professionally, explaining all payment details, taxes, insurance, CC&Rs, HOA rules, and any additional necessary information.
• Build and maintain relationships with local realtors.
• Ensure timely and accurate completion of paperwork and internal reports.
• Coordinate with lenders to manage customer loans, track loan status, and expedite closing.
• Offer insights and recommendations on pricing strategies for units.
• Coordinate with the field operations team to keep contracted buyers informed on the progress of their home.
• Maintain extensive knowledge of:

o  Community details: amenities, future plans and restrictions.

o  Local area: nearby interstates, shopping, dining, development, entertainment, etc.

o  Products: plans, features, pricing, options, warranties, and construction.

o  Competitors: keep an updated Competitive Market Analysis (CMA) and track their sales, incentives, product changes, and releases.

o  Market trends: local and national real estate laws, public opinions, regulations, and economic factors.

• Assist buyers with any questions or issues during their home buying journey.
• Ensure a positive customer experience from the initial contact through to closing.
• Complete all required training and onboarding.
• Uphold and enhance the company’s image with prospects, customers, homeowners, and brokers.
• Attend meetings as directed by management.
• Handle special projects and additional duties as assigned.
• Must maintain a positive and professional attitude, treating customers and colleagues with respect at all times.

QUALIFICATIONS

• High School Diploma or GED required; Bachelor’s Degree in related field preferred.
• Valid driver’s license.
• Minimum of 1 year of experience in New Home Sales is preferred.
• Proficient with Microsoft Office and CRM systems.
• Excellent verbal, written, and interpersonal communication abilities.
• Solid organizational skills with keen attention to detail.
• Ability to multi-task, work under pressure, and meet deadlines.
• Proactive and able to work independently.
• Commitment to ongoing personal and professional development.
• Confident and personable with a professional demeanor.

Compensation

• $48k base plus commissions.
• Total compensation range is $150k-$275k based on sales production.

Physical Requirements

These outline the essential physical capabilities needed to perform the role effectively:

• Mobility & Movement
• Ability to walk, stand, and move throughout residential properties, including model homes, leasing offices, and community grounds.
• Occasional climbing of stairs or navigating uneven terrain during site tours or inspections.
• Manual Dexterity
• Use of hands and fingers for operating office equipment (e.g., computers, phones, tablets).
• Occasional lifting or carrying of marketing materials, signage, or small promotional items (typically under 25 lbs).
• Visual & Auditory Acuity
• Clear vision for reading documents, digital screens, and assessing property conditions.
• Ability to hear and communicate effectively with clients, team members, and vendors in person and over the phone.
• Speech & Communication
• Frequent verbal communication required for client presentations, team meetings, and community events.
• Ability to speak clearly and confidently in both one-on-one and group settings.
• Driving Requirements (if applicable)
• Valid driver’s license and ability to operate a personal or company vehicle for site visits, client meetings, or off-site events.

Work Environment

This section describes the typical conditions and settings in which the role is performed:

• Indoor/Outdoor Split
• Primarily indoor work in a sales office or model home, with regular outdoor exposure during property tours or community inspections.
• May be exposed to varying weather conditions when outdoors.
• Client-Facing Environment
• High interaction with prospective residents, current tenants, and community stakeholders.
• Professional appearance and demeanor always required.
• Fast-Paced & Dynamic
• Frequent multitasking and shifting priorities based on client needs, sales targets, and operational demands.
• Occasional extended hours, evenings, or weekends during peak leasing seasons or promotional events.
• Technology-Driven
• Daily use of CRM systems, virtual tour platforms, digital marketing tools, and scheduling software.
• Comfort with video conferencing and remote communication tools.
• Team-Oriented Culture
• Collaboration with leasing agents, property managers, marketing teams, and construction personnel.
• Participation in team meetings, training sessions, and strategic planning discussions.

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.