Business Operation

The role: Business Operations

You're the person who keeps the company running, and a high-trust generalist we point at whatever matters most that week. Books, payroll, healthcare admin, vendor bills, SOC 2 documentation, the Mercury account, IT setup for new hires. The list of things Michelle currently has open in her browser at midnight. You also help us think: financial planning, partnerships, and the operating cadence that keeps a fast company from tripping over itself. Scope is wide and ownership is real. You'll work directly with the founders and build relationships across every function, and the path from here leads to functional leadership for whoever wants it.

You should be the kind of person who notices that an invoice didn't get sent, a deal slipped through the cracks, a new hire's benefits weren't set up, or a vendor renewed at a higher rate without telling us. Neurotic in the good way. We need someone who sleeps poorly when there's an open loop.

In your first 90 days you'll take over books, payroll, and vendor bills, audit our HR and benefits setup and tell us what's broken, build the lead handoff between sign-up, sales, and CS, and get SOC 2 documentation moving. By day 90, Michelle should have her browser tabs back.

The candidate we're looking for does the following:

• Own cross-functional projects end to end, from scoping through execution
• Build internal AI tooling to make existing business processes more efficient
• Develop dashboards, KPIs, and reporting to provide visibility into company performance (pipeline, growth, retention, etc.)
• Identify bottlenecks and opportunities across the business, and lead initiatives to improve efficiency and outcomes
• Stand up new functions, workflows, and systems from scratch as the company grows
• Support partnerships: track the pipeline, manage the relationships, and handle the logistics that keep deals moving
• Build the operating systems that don't exist yet, like the lead handoff between sign-up, sales, and CS
• Own finance ops: books, payroll, vendor bills, expense coding, and the monthly close with our accountant
• Own people ops: benefits, HR setup, onboarding, and IT setup for new hires
• Get SOC 2 documentation moving and keep us audit-ready

Basic qualifications:

• 2–5 years in consulting, investment banking, or operations at a high-growth tech company, or a new grad with the right wiring
• You've used AI tools to automate real work
• You can operate autonomously and deliver without close supervision
• You're quant. You can build a spreadsheet that doesn't break, write a SQL query when you need to, and pick up new tools (Mercury, Rippling, Attio, Customer.io, Posthog) without hand-holding
• You're obsessive about follow-through. Most of this job is making sure things that should happen actually happen
• You write copy that sounds like a person wrote it. A lot of this is email, internal and external
• High tolerance for ambiguity, context-switching, and intensity. You like that finance in the morning and marketing ops in the afternoon sounds like a good day
• You're in SF or moving here. We work from the office

Preferred qualifications:

• Ex-consulting (McKinsey, Bain, BCG) or IB is a strong signal. You've already been trained to be paranoid about details
• A technical degree (CS, engineering, math, physics), even if you took a non-technical path
• A year as chief of staff or BizOps lead at a scaling startup
• You've owned books, payroll, or an SOC 2 process before
• You care about building teams and culture, not just process