What are the responsibilities and job description for the Account Manager position at Flightline Drug Testing?
Company Description
Flightline Drug Testing, established in 1988, was the first approved consortium dedicated to administering Department of Transportation (DOT) drug testing programs across agencies such as the FAA, FRA, FMCSA, FTA, and USCG. Our mission is to ensure compliance with federal regulations through comprehensive services, including manuals, forms, and employee training programs designed to foster drug-free workplaces. One of our key strengths is having an in-house Medical Review Officer, providing efficient services and real-time support for accurate testing record-keeping. Based on a commitment to workplace compliance and safety, Flightline Drug Testing remains a trusted partner for companies nationwide.
Role Description
This is a full-time, on-site position for an Account Manager based in Fort Lauderdale, FL. The Account Manager will oversee client accounts, ensuring compliance with federal regulations for drug testing and supporting clients in maintaining a drug-free workplace. Responsibilities include managing client relationships, providing guidance on federal requirements, coordinating drug testing programs, handling administrative tasks, and delivering exceptional customer service. The Account Manager will also assist with training offerings and serve as a point of contact for inquiries and support.
Qualifications
- Client relationship management, customer service, and account management skills
- Strong organizational and administrative skills, including attention to detail and time management
- Ability to interpret and communicate federal regulations related to drug testing
- Proficiency in Microsoft Office Suite and other office software
- Strong written and verbal communication skills
- Ability to work collaboratively with teams and independently
- Experience or knowledge in compliance or regulatory practices is a plus
- Associate or Bachelor's degree in a related field preferred