What are the responsibilities and job description for the Technology Alignment Manager position at FlexTG?
Description
Technical Alignment Manager
About FlexTG
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we’re in a class of our own.
Location & Work Arrangement
In-office role initially, with hybrid flexibility available after 90 days based on performance
Frequent travel to client sites may be required
Position Summary
FlexTG is seeking a proactive and client-focused Technical Alignment Manager to ensure customer environments are aligned with company best practices, industry standards, and long-term IT strategies.
In this role, you will act as a trusted technical advisor—assessing client infrastructures, identifying risks, and recommending improvements while partnering closely with vCIOs, Account Managers, Service Desk teams, and Project Engineers. Your work will help drive high service quality, strengthen client relationships, and support overall customer satisfaction.
Key Responsibilities
- Develop and maintain a deep understanding of assigned client infrastructures
- Conduct regular technical alignment reviews to ensure compliance with IT best practices, industry standards, and company frameworks
- Partner with vCIOs, Account Managers, and project teams to develop and maintain client IT roadmaps
- Perform proactive audits of client environments using established internal standards
- Maintain accurate documentation of client systems, configurations, and environments
- Identify risks such as outdated systems, unsupported hardware, and security vulnerabilities
- Serve as a technical point of contact for client meetings and business reviews, translating technical concepts into business-friendly language
- Assist in scoping projects, upgrades, and solution recommendations
- Build and maintain strong client relationships, proactively addressing questions and concerns
- Collaborate across Managed IT teams to ensure consistent, high-quality service delivery
- Travel to client sites as needed
Minimum Qualifications
- High School Diploma or equivalent
- 3 years of experience in the IT industry
- Strong written and verbal communication skills
- Ability to work independently and collaboratively within a team
- Strong attention to detail and organizational skills
- Valid driver’s license and reliable transportation
Preferred Qualifications
- 2 years of Help Desk or technical support experience
- Industry certifications such as A , Network , or Security
- Experience working within managed IT services environments
- Strong understanding of IT infrastructure, systems, and security best practices
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.