What are the responsibilities and job description for the Experienced Field Service Copier Printer Technician position at FlexTG?
Description
At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.
FlexTG is hiring a Printer/Copier Field Technician for the Duluth and Metro Atlanta area in GA.
Your Responsibilities:
- Triage all printer/copier calls from clients.
- Troubleshoot and fix copiers/printers in an assigned geographic area.
- Manage service delivery for assigned accounts, addressing escalations as needed.
- Collaborate with manufacturers and supervisors by opening tickets and escalating calls when required.
- Provide accurate feedback with call-class information, part usage reporting, and customer meter readings.
- Provide exceptional customer service to clients and end users.
Your Qualifications:
- Previous experience servicing printers/copiers is required.
- A positive professional demeanor with a Team Spirit
- Must possess excellent verbal and written technical communication skills.
- Strong technical aptitude and a passion for troubleshooting and fixing things.
- Proficiency in computer skills, particularly in Microsoft Office applications and desktop technology.
- High school diploma or equivalent.
- Must be at least 21 years old or older with a valid driver's license issued in your state of residence
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.