What are the responsibilities and job description for the Copier Service Technician - Field Service Technician position at EGP - Document Solutions?
Job Title: Copier Service Technician / Field Service Technician
Department: Service & Support
Location: Greater Atlanta Area (On-site/Field-based)
Job Type: Full-time
Job Summary
EGP Document Solutions is looking for a mechanically inclined and tech-savvy Copier Service Technician to join our field service team. In this role, you will be the face of our company, providing on-site technical support, maintenance, and repairs for a variety of multi-function printers (MFPs), scanners, and office equipment. You will ensure our clients’ business operations run smoothly by delivering timely solutions and exceptional customer service.
Key Responsibilities
- Service printers/copiers with minimal assistance.
- Troubleshoot basic printing issues and identify printer vs. network problems.
- Install scanning and equipment in peer-to-peer environments.
- Maintain inventory per company specifications.
- Ensure your car, tool kit, and supplies are organized and ready.
- Build and maintain professional relationships with customers and colleagues.
- Provide sales support by advising on problems or potential leads.
- Maximize equipment uptime with timely repairs and preventive maintenance.
- Manage your time effectively and ensure a professional appearance.
Required Qualifications
· Must possess a valid driver’s license, clean driving record and reliable transportation.
· Ability to manage service calls requiring more time than anticipated without becoming frustrated or rushing through a job.
· Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.
Provided Opportunities
· Opportunity, career development and personal growth
· In-house training
· A place where you can stop going to work and you can start building your career
Physical & Travel Requirements
- Ability to lift up to 50 lbs. and perform frequent bending or reaching.
- A valid driver’s license and a clean driving record for daily travel to client sites.
Compensation & Benefits
- $18 - $21/hr. commensurate with experience and hiring bonus.
- Health, dental, and vision insurance; 401(k) retirement plan; paid time off (PTO)
Salary : $18 - $21