Customer Service Sales Support Supervisor

Job Title: Sales Support Supervisor

Location: Aurora, Colorado

About Flexpak:

Flexpak is a leader in the packaging distribution industry in the Intermountain West, with a commitment to innovation, customer satisfaction, and operational excellence. Our headquarters are in Woods Cross, Utah, with additional branches in Ogden, St. George, Nashville, Denver, and Phoenix. As we continue to grow, we’re looking for passionate, driven leaders to join us on our mission to provide unparalleled service and quality.

Flexpak Culture:
At Flexpak, we promote a culture grounded in trust, collaboration, and extraordinary performance. The Sales Support Supervisor – Aurora Facility will champion our core values and lead by example through:

• Embracing and modeling Flexpak’s ‘Extraordinary’ mentality in every customer interaction and team engagement.
• Fostering a culture of trust, accountability, and open communication within the Sales Support team and across departments.
• Supporting corporate initiatives that enhance employee engagement, drive operational excellence, and encourage ongoing learning and development.

Position Overview:
Flexpak is looking for a driven Sales Support Supervisor to lead and support our Sales Support team at our Aurora facility. This is a working supervisor position, meaning you will actively contribute to day-to-day sales support activities while also overseeing team performance. You’ll be responsible for guiding team members in delivering top-notch customer service, ensuring the accuracy and efficiency of order processing, and maintaining strong cross-functional relationships.

This role reports directly to the Vice President of Sales Support and works closely with Sales, Operations, Production, and Purchasing teams. The ideal candidate will bring strong leadership experience, attention to detail, and a collaborative approach to problem-solving.

Benefits:
 Flexpak offers a competitive and comprehensive benefits package for full-time employees working 30 or more hours per week. Benefits include medical, dental, and voluntary vision insurance, a Health Savings Account (HSA), employer-paid life and AD&D insurance, and optional supplemental life and accident coverage. Employees are eligible for health benefits starting the first of the month following 30 days of employment. We also offer employer HSA contributions, a strong retirement plan, and a generous PTO program. Additional details are provided during onboarding or upon request.

Key Responsibilities:

• Supervise the Sales Support team at the Aurora facility, providing leadership, coaching, and support.
• Perform sales support duties alongside the team, including order entry, customer communication, and issue resolution
• Monitor daily workflow and ensure timely, accurate processing of customer orders and requests.
• Act as a point of escalation for customer concerns and ensure prompt resolution with professionalism.
• Track performance metrics and provide regular feedback to support team development.
• Collaborate with Sales to align pricing, customer needs, and strategic account support.
• Partner with Production and Purchasing to manage lead times, backorders, and customer-owned inventory.
• Train new hires and reinforce best practices to maintain high service standards.
• Identify and implement process improvements that enhance efficiency and customer satisfaction.
• Ensure team adherence to company policies, procedures, and service expectations.
• Participate in hiring and onboarding efforts as needed to strengthen the team.

Qualifications:

• 3 years of experience in sales support, customer service, or a related role.
• At least 1 year of supervisory or team lead experience.
• Proven ability to lead, coach, and support a high-performing team.
• Strong knowledge of ERP and CRM systems; experience with order entry and customer account management.
• Excellent communication skills and a customer-focused mindset.
• Detail-oriented with strong organizational and multitasking abilities.
• Proactive problem-solver with the ability to adapt in a fast-paced environment.
• Comfortable working cross-functionally and leading initiatives at the site level.

Additional Colorado Requirements:

This job complies with the Colorado Equal Pay for Equal Work Act by providing transparency in compensation.

Employees are entitled to accrue and use paid leave as per the Colorado Healthy Families and Workplaces Act (HFWA). Specific details will be provided upon hire.

Flexpak is compliant with Colorado’s Equal Pay for Equal Work Act.