What are the responsibilities and job description for the Oracle Taleo Application Support Lead position at Flexon Technologies Talent360.ai?
Role: Oracle Taleo Application Support Lead
Location: Seattle, WA (Dayone Onsite)
Duration: Contract
Key Responsibilities:
Application Support & Operations:
- Lead day-to-day support activities, including incident, service request, problem, and change management for Oracle Taleo TEE.
- Troubleshoot Recruiting and Onboarding workflows, agents, integrations, and user access issues.
Administer Taleo configuration changes, including:
- Career section updates:
- eOffer configuration
- Correspondence templates
- User permissions
- Organization, Location, and Field (OLF) structures
Integrations & Release Management:
- Own and manage integrations with systems such as:
- HRMS / HCM
- Background check providers
- Assessment vendors
- Job boards
- Single Sign-On (SSO)
Collaborate with middleware and technical teams to support integration stability and enhancements.
Manage quarterly updates and patches, including:
- Regression testing
- Release notes analysis
- Impact assessment
Governance, Compliance & Continuous Improvement:
- Ensure adherence to compliance, audit readiness, and data privacy requirements.
- Maintain and enforce role-based security across Taleo modules.
- Develop and maintain knowledge articles and standard operating procedures (SOPs).
Drive continuous improvement initiatives by:
- Monitoring SLAs
- Producing service and performance dashboards
- Identifying operational improvement opportunities
Leadership & Stakeholder Management
Mentor and support L1 and L2 support analysts, providing guidance and escalation support.
Act as the primary liaison with:
- HR Talent Acquisition teams
- IT Security
- Oracle support
- Facilitate effective communication across functional and technical stakeholders to ensure service continuity and alignment.