Oracle Taleo Application Support Lead

Role: Oracle Taleo Application Support Lead

Location: Seattle, WA (Dayone Onsite)

Duration: Contract

Key Responsibilities:

Application Support & Operations:

• Lead day-to-day support activities, including incident, service request, problem, and change management for Oracle Taleo TEE.
• Troubleshoot Recruiting and Onboarding workflows, agents, integrations, and user access issues.

Administer Taleo configuration changes, including:

• Career section updates:
• eOffer configuration
• Correspondence templates
• User permissions
• Organization, Location, and Field (OLF) structures

Integrations & Release Management:

• Own and manage integrations with systems such as:
• HRMS / HCM
• Background check providers
• Assessment vendors
• Job boards
• Single Sign-On (SSO)

Collaborate with middleware and technical teams to support integration stability and enhancements.

Manage quarterly updates and patches, including:

• Regression testing
• Release notes analysis
• Impact assessment

Governance, Compliance & Continuous Improvement:

• Ensure adherence to compliance, audit readiness, and data privacy requirements.
• Maintain and enforce role-based security across Taleo modules.
• Develop and maintain knowledge articles and standard operating procedures (SOPs).

Drive continuous improvement initiatives by:

• Monitoring SLAs
• Producing service and performance dashboards
• Identifying operational improvement opportunities

Leadership & Stakeholder Management

Mentor and support L1 and L2 support analysts, providing guidance and escalation support.

Act as the primary liaison with:

• HR Talent Acquisition teams
• IT Security
• Oracle support
• Facilitate effective communication across functional and technical stakeholders to ensure service continuity and alignment.