Customer Success Manager

Job Description:

This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey.

• Build and maintain customer relationships in an IT organization post sale
• Onboarding of new customers including platform training
• Create and execute customer engagement plans
• Prepare and host Enterprise Business reviews
• Collaborate with the Sales team for the success of the customer and identifying growth opportunities
• Responsible for maintaining revenue by executing Net Retention Action plans
• Perform other duties as required and assigned

• 2 years Customer Success Experience
• 4-5 years Customer Service Experience in a high transactional role
• Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.
• Business Review Preparation and Delivery Experience
• Salesforce.com Experience
• Contract Experience

• Ability to sit for extended periods of time
• Moderate keyboard usage

Base Pay Range: Annualized salary range offered for this position is estimated to be $60,000 - $66,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay: This role is eligible for commission. The expected annual commission amount is $7,500 based on achievement of targets and other performance indicators.

#LI-Hybrid

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits are subject to change at the Company's discretion.

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EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.