What are the responsibilities and job description for the Customer Success Manager position at PayRange?
About PayRange
PayRange is a leading provider of mobile payment solutions, enabling consumers to make purchases at unattended retail locations through their smartphones. With a growing global presence across North America, Europe, and Asia, PayRange is transforming how people interact with self-service commerce through innovative technology and seamless payment experiences.
As we continue to scale, we are seeking a Customer Success Manager to build strong customer partnerships, drive product adoption, and help customers maximize the value of PayRange solutions.
Position Overview
The Customer Success Manager is responsible for managing the post-sale customer lifecycle and ensuring customers achieve measurable value through successful adoption and ongoing use of PayRange products and services.
This role serves as a trusted advisor and strategic partner to assigned customers while acting as the internal voice of the customer. The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth.
The ideal candidate is customer-focused, proactive, highly organized, and comfortable navigating cross-functional environments while managing multiple customer relationships simultaneously.
Key Responsibilities
Customer Growth & Relationship Management
- Serve as the primary point of contact for assigned customer accounts post-sale
- Develop and maintain strong relationships with key stakeholders and decision makers
- Understand customer business goals and align PayRange solutions to their needs
- Identify opportunities for account growth, expansion, and additional product or service adoption
- Partner closely with Sales on renewals, expansion opportunities, and strategic account planning
- Drive increased customer adoption and utilization of PayRange products and services
Customer Retention & Health Management
- Monitor customer health indicators, engagement metrics, and usage trends
- Proactively identify risks impacting customer satisfaction, retention, or adoption
- Develop and execute account success plans where necessary
- Collaborate cross-functionally to resolve customer challenges and improve outcomes
- Ensure customers consistently realize value from the PayRange platform
Voice of the Customer
- Gather and document customer feedback and identify themes impacting customer experience
- Advocate internally for improvements to products, onboarding experiences, and customer processes
- Provide structured insights and recommendations to Product, Sales, Support, and leadership teams
- Represent customer needs during cross-functional discussions and planning initiatives
Systems & Operational Excellence
- Maintain accurate customer account documentation and activity tracking within CRM systems
- Track customer engagement, success metrics, and account health indicators
- Manage customer cases or escalations within ticketing systems when required
- Support the development of scalable customer success processes, playbooks, and best practices
- Contribute to continuous process improvement initiatives
Qualifications
Required Qualifications
- 2–5 years of experience in Customer Success, Account Management, Customer Experience, or Sales
- Proven experience managing customer relationships and driving product adoption
- Strong communication, presentation, and relationship-building skills
- Ability to manage multiple customer accounts and priorities simultaneously
- Strong organizational and project management abilities
- Experience using CRM platforms and customer tracking systems
- Experience working with ticketing or case management platforms
- Ability to collaborate effectively across Sales, Support, Product, and Operations teams
Preferred Qualifications
- Experience with Zendesk
- Experience with Salesforce CRM
- Experience in SaaS, fintech, payments, IoT, or technology environments
- Experience supporting enterprise or mid-market customer accounts
- Analytical mindset with ability to interpret customer data and trends
What Success Looks Like
- High customer satisfaction and strong engagement levels
- Increased platform utilization across assigned accounts
- Identification and development of expansion and upsell opportunities
- Strong customer retention and long-term partnerships
- Positive customer advocacy and measurable customer outcomes
- Efficient and scalable customer success processes
Why Join PayRange?
At PayRange, you’ll help shape the future of mobile commerce and self-service technology while working alongside a collaborative and innovative team. This role offers the opportunity to make a meaningful impact on customer success, influence product direction, and contribute to the growth of a rapidly expanding global organization.