What are the responsibilities and job description for the Sales Associate- Chestnut Hill position at Flexcar?
Job Title: Sales Associate
Location: Onsite, Chestnut Hill Mall
Employment Type: Full Time, Non-Exempt (Weekend Availability Required)
Compensation: $24- $26/hr. Full Benefit package day one
This is a non-commissioned, hourly role focused on customer experience.
As a Sales Associate at Flexcar’s Chestnut Hill Mall storefront, you’ll be the first point of contact for in-person customers. This is a fast-paced, hands-on role ideal for professionals with retail or sales floor experience who enjoy being on their feet, engaging with customers, and delivering great service. You’ll support vehicle pickups and returns, answer questions, and introduce visitors to the Flexcar brand while ensuring every visit feels smooth and welcoming.
Key Responsibilities
Flexcar is redefining how people access vehicles. Our flexible car subscription model lets members drive the car they want, when they want—without the long-term commitment, maintenance hassle, or hidden fees of traditional car ownership. As we grow our physical presence, our storefronts are becoming vital touchpoints in delivering exceptional, in-person member experiences.
Why Join Us
Get in early with a fast-scaling mobility company transforming the car ownership model
Learn by doing: work cross-functionally with operations, marketing, and customer experience teams. Gain real-world experience in customer engagement, quality control, and logistics. Career growth opportunities within Flexcar’s Member Experience or Operations teams.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Are you at least 18 years old?* -- No answer --YesNo
Do you have a clean and valid Driver's License?* -- No answer --YesNo
Do you have 3 or more convictions in the past 2 years for moving violations such as speeding, not using a seat belt, cell phone use, not stopping for a red light, etc.?* -- No answer --YesNo
Are you legally authorized to work in the U.S.?* -- No answer --YesNo
Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
GenderDecline to answerFemaleMale
Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or Latino
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Location: Onsite, Chestnut Hill Mall
Employment Type: Full Time, Non-Exempt (Weekend Availability Required)
Compensation: $24- $26/hr. Full Benefit package day one
This is a non-commissioned, hourly role focused on customer experience.
As a Sales Associate at Flexcar’s Chestnut Hill Mall storefront, you’ll be the first point of contact for in-person customers. This is a fast-paced, hands-on role ideal for professionals with retail or sales floor experience who enjoy being on their feet, engaging with customers, and delivering great service. You’ll support vehicle pickups and returns, answer questions, and introduce visitors to the Flexcar brand while ensuring every visit feels smooth and welcoming.
Key Responsibilities
- Serve as a Flexcar product expert for visitors, confidently and clearly communicating how Flexcar works and tailoring your message to first-time visitors or returning members.
- Actively welcome and educate walk-in visitors about Flexcar’s product offerings and value proposition.
- Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations. Ownership mentality for the local store’s success.
- Resolve order or vehicle-related issues using empathy and clear communication, taking ownership to de-escalate concerns and ensure member satisfaction. Work closely with customer care, vehicle support teams and the main hub to ensure swift resolutions.
- Provide top-notch support to members, including ordering, picking up, and returning their vehicles. Ensure each vehicle meets our quality standards (cleanliness, gas level, damage-free, etc.) before handoff.
- Work closely with our Marketing and Voice of the Customer teams to share real-time customer insights, frequently asked questions, common feedback or customer friction points.
- Ensure each vehicle meets Flexcar’s high-quality standards by participating in pre-delivery cleaning and preparation if needed. Perform visual checks and checklist-based inspections of vehicles before they are released or accepted back.
- Coordinate with Flexcar’s main operations hub to manage vehicle logistics, inventory updates, and appointment readiness.
- Use company systems to manage member accounts, communicate with members and keep accurate records.
- Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively.
- As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager.
- Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and sick time.
- Benefits: Medical, Dental, and Vision eligibility day one. Discounted employee rate on Flexcar products.
- Save for Your Future! 401(k) with company match from day one of hire.
- 3-5 years in a customer facing role in customer service or retail, ideally within a fast-paced environment preferred.
- At least 21 years or older with a valid driver’s license and an acceptable driving record (per company standards).
- Willingness to operate vehicles and work in any weather conditions, including evenings, weekends, and holidays, as needed.
- Exceptional interpersonal and communication skills, with strong listening skills and a passion for delivering outstanding service.
- Ability to think critically, multitask in a fast-paced environment, and maintain strong attention to detail while supporting member needs.
- Proficient in computer skills and quick to learn new software systems.
- Track support cases diligently, ensuring timely resolutions and effective follow-up.
- Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.
Flexcar is redefining how people access vehicles. Our flexible car subscription model lets members drive the car they want, when they want—without the long-term commitment, maintenance hassle, or hidden fees of traditional car ownership. As we grow our physical presence, our storefronts are becoming vital touchpoints in delivering exceptional, in-person member experiences.
Why Join Us
Get in early with a fast-scaling mobility company transforming the car ownership model
Learn by doing: work cross-functionally with operations, marketing, and customer experience teams. Gain real-world experience in customer engagement, quality control, and logistics. Career growth opportunities within Flexcar’s Member Experience or Operations teams.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Share
Apply for this position
Required*
First Name*
Last Name*
Email Address*
Phone*
Address
Resume*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume
Paste your resume here or Attach resume file
Are you at least 18 years old?* -- No answer --YesNo
Do you have a clean and valid Driver's License?* -- No answer --YesNo
Do you have 3 or more convictions in the past 2 years for moving violations such as speeding, not using a seat belt, cell phone use, not stopping for a red light, etc.?* -- No answer --YesNo
Are you legally authorized to work in the U.S.?* -- No answer --YesNo
Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
GenderDecline to answerFemaleMale
Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or Latino
Human Check*
Submit Application
Salary : $24 - $26