Operations Manager

Title: Operations ManagerLocation: Onsite, Larchmont, NYCompensation:  $75,000.00 - $104,000.00  15% Bonus Full Benefits Day OneFlexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.The role oversees the end-to-end flow of inventory through the outbound process, ensuring vehicles are prepared and ready for order on time. They manage Ops Specialists’ throughput and SLA performance, identify and resolve bottlenecks or at-risk orders, and collaborate closely with the Service Manager to keep service-needed vehicles on track. Additionally, they are responsible for quality assurance of all vehicle readiness.What you’ll do:Throughput and Order ReadinessOwn daily vehicle throughput and ensure a consistent number of vehicles are prepared and flipped orderable each dayEnsure all upcoming deliveries and pickups are QA ready at least one day before the scheduled dateIdentify and remove bottlenecks early to protect order readiness and outbound SLAsCoordinate closely with the Service Manager to keep service needed vehicles aligned with target datesQuality and Listing StandardsOwn all vehicle readiness QA, including cleanliness, condition checks, and listing accuracy  Ensure photo quality meets internal standards and all photos are captured, uploaded, and approved on timeMaintain consistent standards across all operations specialistsLabor and Vendor ManagementLead and coach all operations specialists and coordinators, including regular one on ones, performance management, time and attendance, and staffing adjustments based on demandManage third party cleaning and shuttling partners, holding them accountable to SLA performance, quality, and spend targetsControl third party spend and report on variance against budgetMaintain appropriate staffing levels while staying within labor budget guidelinesInventory and AuditingConduct daily fleet scans and reconciliationComplete quarterly inventory audits Maintain vehicle key control systems and regular auditing proceduresCross Functional CommunicationCommunicate vehicle readiness and risk with the Member Experience Manager consistently.Partner with the Service Manager to ensure parts and service required vehicles remain on track.Operational Standards Ensure vehicle returns are processed within 30 minutes of arrivalReview and audit timecards weekly and ensure accurate associate time loggingUphold Flexcar attendance expectations and hold the team accountable when requiredHow Success Will Be Measured Vehicles flipped orderable per dayPercent of orders QA ready one day before pickup or deliveryThird party cleaning and shuttling spend versus budgetPhoto quality and listing complianceTeam performance, productivity, and attendanceInventory accuracy and audit resultsYour Core KPIsCustomer Experience ScoreInventory Availability ScoreUnavailability ScoreFleet Utilization ScoreWhat Drives Success for This Role:3-5 years of operations management background, preferably in vehicle operations/service.Bachelor's degree in Operations Management or similar fields preferred but not required.Understanding of 6S and Gemba methodology.Strong organizational skills and the ability to review raw data for trends.Ability to cover all hours of the business, including evenings, nights, weekends, and some holidays is required.Willingness to work outdoors (weather and other conditions vary)Ability to carry tools and equipment (up to 50 lbs.)What tops the tank:Rest & Relaxation: Flexible PTO policy.Future Savings: Benefit from a 401(k) plan with company match from day one.Benefits: Excellent, low-cost healthcare coverage available on day one. Including medical, dental and vision.Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.Weekly PayOther amazing perksDisclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Powered by JazzHR2TkKUgBV4U

Salary : $75,000 - $104,000