Inbound/Outbound Operations Coordinator

Job Title: Inbound/Outbound Operations Coordinator

Locations: San Jose , CA (Onsite)

Employment Type: Non-Exempt, Full-Time

Compensation: $30.00 – $32.00 per hour Plus full benefits (eligible Day One)

About Flexcar

Flexcar is the first zero-down, month-to-month car lease company, redefining flexibility in the automotive industry. By combining operational expertise with technology and data, Flexcar delivers a more convenient alternative to traditional car ownership.

As we continue to grow, we are building a high-performing operations team committed to delivering operational excellence and exceptional member experiences.

Position Overview

The Inbound/Outbound Operations Coordinator oversees vehicle preparation (Quality Assurance), inbound and outbound lot flow, vehicle shuttling, and on-time order readiness. This role includes coordination of third-party vendors and on-site Operations Specialists to ensure efficient lot operations and timely vehicle availability.

This is a non-exempt position and is eligible for overtime compensation under California law, including:

• Overtime for hours worked over 8 in a workday
• Double time for hours worked over 12 in a workday
• Overtime premiums for qualifying seventh consecutive workdays
  
  

Essential Functions

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

Strategic Coordination

• Coordinate order readiness to ensure vehicles meet quality standards and delivery timelines
• Oversee inbound and outbound vehicle flow across primary and satellite lots
• Inspect vehicle quality and ensure readiness for customer use
• Ensure vehicles are processed efficiently through designated lot-flow procedures
  
  

Performance Ownership

• Monitor vehicle quality and operational readiness metrics
• Support budget oversight for shuttling and cleaning operations
• Ensure timely processing of inbound vehicles and infleets
  
  

Team & Vendor Coordination

• Coordinate daily activities of Operations Specialists
• Oversee third-party vendor performance to ensure SLA compliance
• Provide feedback and coaching to promote continuous improvement
  
  

Vendor Relations

• Maintain effective working relationships with vendors
• Support cost efficiency and turnaround time improvements
  
  

Data-Driven Operations

• Analyze site performance metrics
• Identify operational gaps and implement process improvements
• Use data to inform workflow and resource decisions
  
  

Compliance & Safety

• Maintain compliance with Cal/OSHA safety requirements
• Safeguard company vehicles, property, and customer information
• Accurately complete timekeeping and documentation
  
  

Required Qualifications

• 3–5 years of operations experience (vehicle operations preferred)
• Experience using Microsoft Office Suite
• Strong communication skills across multiple levels of leadership
• Ability to work in a fast-paced, evolving environment
• Flexibility to work days, evenings, weekends, and holidays as business needs require
• Ability to lift and carry tools or equipment up to 50 pounds
• Willingness to work outdoors in varying weather conditions
• Valid driver’s license with acceptable driving record
• Willingness to travel within the assigned market as needed
  
  

Physical Requirements

• Frequent standing, walking, and movement across lot areas
• Exposure to outdoor weather conditions
• Lifting up to 50 pounds
  
  

Compensation Transparency (California – SB 1162)

The hourly pay range for this position in California is $30.00 – $32.00 per hour.

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:

• Experience
• Skills and competencies
• Geographic location
• Internal equity considerations
  
  

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.

Local Ordinance Compliance

Flexcar complies with all applicable federal, state and local employment laws, including but not limited to:

• California minimum wage and overtime laws
• San Jose Minimum Wage Ordinance
• Richmond Minimum Wage Ordinance
• California Healthy Workplaces, Healthy Families Act
• Applicable local paid sick leave ordinances
  
  

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards.

Benefits (Subject to Plan Terms and Eligibility)

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
• Paid Sick Leave in accordance with California and applicable local law
• Company-paid holidays
• 401(k) with company match (Day One eligibility)
• Medical, dental, and vision coverage (Day One eligibility)
• Weekly pay
• Uniforms provided
• Employee discount on Flexcar services
  
  

Work Authorization

Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.

At-Will Employment

Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.

Equal Employment Opportunity

Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA).

Flexcar Prohibits Discrimination And Harassment Based On

• Race (including traits historically associated with race such as hair texture and protective hairstyles)
• Color
• Ancestry
• National origin
• Religion or creed
• Age
• Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions)
• Gender
• Gender identity or expression
• Sexual orientation
• Marital status
• Medical condition
• Genetic information
• Physical or mental disability
• Military or veteran status
• Reproductive health decision-making
• Any other characteristic protected by applicable law
  
  

Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.

Job Description Disclaimer

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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