What are the responsibilities and job description for the Program Manager position at Flex?
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Program Manager located in US South Carolina Columbia.
Reporting to the Director, Program Management the Program Manager. In this role you will be responsible for leading a of cross-functional experts in the delivery of customer-focused products and services and will support the development and implementation of the project, pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Program Manager located in US South Carolina Columbia.
Reporting to the Director, Program Management the Program Manager. In this role you will be responsible for leading a of cross-functional experts in the delivery of customer-focused products and services and will support the development and implementation of the project, pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
- Organize, plan and direct program schedules and budgets.
- In charge of tracking relevant metrics and drive action items based on results.
- Provide help, knowledge and expertise with contract negotiations as required.
- Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
- Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
- Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
- Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
- Be the key channel of communication for customers and act as escalation in the event of customer issues.
- In charge of customer´s satisfaction reviews and corrective actions.
- Maintain current and develop additional business with customers.
- Monitor and track that project and program deliverables are met.
- Be accountable for maintaining excellent customer relations with both new and existing customers.
- Holds up production sites for projects, costs and other customer related matters through business and expertise.
- Bachelor’s degree in engineering or related field or equivalent experience.
- 7 years of experience in program administration/management or related area.
- Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
- Accountability for the program wellness.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.
- Understands the strategic impact of the function across sites.
- P&L
- Industrial Power experience a plus.
- Site