What are the responsibilities and job description for the Inside Sales/Customer Service position at Flex Hose Co., Inc.?
Established in 1968 in Syracuse, NY, Flex-Hose Co. began as a manufacturer of metal hose assemblies, building its foundation on quality and pride in workmanship. For over 50 years, the company has maintained these core principles in its operations, management, and corporate culture. Flex-Hose specializes in providing reliable, high-quality solutions for challenges such as vibration absorption, noise reduction, thermal growth, seismic shifts, and pipe misalignment. Their commitment to excellence ensures customer satisfaction and long-lasting products.
This is a full-time, on-site role located in Liverpool, NY, for an Inside Sales/Customer Service Representative. Day-to-day responsibilities include managing customer inquiries, maintaining customer satisfaction, generating leads, communicating effectively with clients, and coordinating with internal teams. The representative will proactively assist clients with product information, handle orders, and ensure a seamless sales and service experience.
- Proven skills in Inside Sales and Lead Generation for identifying and securing business opportunities
- Strong focus on Customer Service and Customer Satisfaction to provide a positive client experience
- Excellent Communication skills, including verbal and written, to interact effectively with clients and team members
- Ability to manage multiple tasks efficiently and uphold professionalism
- Proficiency in using CRM software and standard office tools is a plus
- Any experience in the manufacturing or industrial sector is beneficial
- High school diploma or equivalent required; additional education or certifications in sales, customer service, or related fields are a plus