What are the responsibilities and job description for the Customer Success Specialist position at Fleetrock, LLC?
Who We Are
Fleetrock is one of the fastest growing fleet management software companies in the industry. Helping to fuel our growth is an innovative technology platform and customized fleet solutions. Our Customers reduce costs and create efficiencies, and we have seen significant growth as a result.
Who You Are
To help support our growth, we are continuing to build out our customer success team. The Customer Success Specialist will work closely with our Customer Success Leadership, to help drive new customer acquisition and support existing Customers.
What You'll Do
Ready to hit the road? This position involves regular regional and national travel to onboard and train new clients on the Fleetrock platform. This role requires frequent travel—via both flight and vehicle—to deliver high-impact, hands-on training directly to customer sites, ensuring they are empowered to maximize our system’s potential from day one. This could also include tradeshow and conference travel to help expand our client base.
Additional Responsibilities:
- Manage onboarding for new customers.
- Entering their data in order to create their environment within the Fleetrock platform.
- Attend virtual meetings and answer emails from customers for support.
- Proactively scheduling calls to review new software releases and their growth within the system.
What You Bring
- BS in Management, or equivalent work experience.
- Excellent written, oral, and communication skills.
- Proficiency with Excel, computers, web based platforms, and basic analysis.
- High energy, goal oriented individual.
What We Offer
- Job Type: Full-time.
- Competitive compensation commensurate with experience.
- Benefit package including medical, dental, and vision.
- Early stages of a fast-growing company, excellent career opportunity.
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