What are the responsibilities and job description for the Heavy Duty Service Parts Representative position at FleetPride, Inc.?
HEAVY DUTY SERVICE PARTS REP
The Heavy-duty Parts Specialist (Back Counter/Service) is a fast-paced environment that provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone. Must have strong verbal and writing skills with the ability to communicate fluently. Familiarity with the automotive/heavy-duty industry to accurately answer questions and satisfy all needs and requirements.
DUTIES & RESPONSIBILITIES:
- Order parts with local parts dealers and OEM Dealerships.
- Have strong communication skills
- Attend to all service technicians and service advisor's parts work orders
- Provides clear and accurate estimated time of arrival and any additional information with regard to special-order parts
- Ensures special orders are promptly received and notify internal and external customers accordingly
- Secures return parts, properly tags and sorts parts, and promptly returns to source
- Team-oriented with an energetic positive attitude skill but also be self-motivated to consistently deliver high quality service.
- Maintains parts storage area in a clean and well-organized fashion
EDUCATION & TRAINING:
- High school diploma or GED required; post secondary education or coursework desired
KNOWLEDGE & EXPERIENCE:
- Parts-provisioning experience in automotive repair environment.
- Strong computer and internet skills (multiple platforms)
SKILLS & ABILITIES:
- Unrestricted driver's license and clean driving record.
- Strong communication, presentation, and writing skills.
About FleetPride, Inc.:
Pride is at the heart of our core values. We’re not only proud of our products and services, but we’re also proud of our employees and the team-oriented company we’ve built. If you also take pride in your work, you can grow your career across our retail stores, service team, and corporate office.With the largest footprint of heavy-duty truck and trailer parts locations in North America, we’re always looking for talented people to join our growing team. We have the right heavy-duty truck job for you!