What are the responsibilities and job description for the Mobile Service Manager position at FleetPride, Inc.?
MOBILE SERVICE MANAGER - Worcester, MA
WHAT WE OFFER:
WHAT YOU'LL DO:
Your responsibilities will include:
WHAT WE'RE LOOKING FOR:
WHY FLEETPRIDE?
Full-Time | Monday–Friday | Day Shift
Competitive Pay Monthly Bonus Opportunities
FleetPride is looking for an experienced Mobile Service Manager to oversee and grow our NEW mobile service operations across the Cranston, RI and Worcester, MA markets.
This is a great opportunity for an experienced heavy-duty service leader who knows how to manage technicians, build strong customer relationships, improve productivity, and keep a mobile service operation running efficiently.
If you have a background in heavy-duty trucks, trailers, fleet service, or mobile service and are ready to take the next step in your career, we want to talk to you!
- Medical, dental, vision, 401(k) with company match, and life insurance — DAY ONE!
- Flex spending account, EAP, short-term disability & long-term disability — DAY ONE!
- Paid holidays — DAY ONE!
- 2 weeks vacation sick time — DAY ONE!
- WEEKLY PAY!
- Monthly bonus opportunities
- Technician referral bonus eligibility
- Monday–Friday day shift with a consistent schedule
- Company-paid prescription safety glasses
- FREE uniforms
- Annual raises
- Career advancement opportunities
- Relocation assistance
As a Mobile Service Manager, you will oversee the day-to-day operations of the mobile service department and help ensure our technicians provide high-quality repairs, excellent customer service, and efficient response times.
- Oversee mobile service operations across the assigned territory
- Coordinate daily service assignments and technician workloads
- Schedule and prioritize mobile service calls
- Provide outstanding customer service and maintain strong customer relationships
- Coach, develop, and support technicians to help them achieve individual and team goals
- Serve as a key resource for heavy-duty service, inventory, and product knowledge
- Manage and update work orders and invoices to ensure accurate and timely billing
- Perform quality checks on completed work and verify invoice accuracy
- Maintain strong relationships with vendors, dealers, fleets, and subcontractors
- Monitor technician performance, productivity, and progress
- Provide feedback and direction to improve efficiency and employee satisfaction
- Assist with training new employees on company procedures and expectations
- Maintain a safe, clean, and organized work environment
- Ensure compliance with industry regulations and FleetPride policies
- Stay current on industry standards and best practices
- Manage department P&L and understand financial performance
- Monitor productivity and identify opportunities to improve department results
- Help grow the mobile service business and develop strong fleet/customer partnerships
- Previous experience leading or managing a service operation
- Heavy-duty truck, trailer, fleet, or mobile service experience preferred
- Strong leadership and team-building skills
- Excellent customer service and communication skills
- Ability to prioritize, delegate, and manage multiple responsibilities
- Strong organizational and problem-solving skills
- Understanding of work orders, invoicing, and service operations
- Experience managing a P&L and monitoring productivity
- Comfortable coaching employees and holding teams accountable
- Strong written and verbal communication skills
- Commitment to safety, quality, and customer satisfaction
- Ability to work effectively across multiple locations and mobile service operations
At FleetPride, we give our leaders the tools and support they need to build a successful operation. This is an opportunity to lead a team, grow customer relationships, improve service operations, and make a direct impact on the success of the business.
Monday–Friday day shift. Consistent schedule. Great benefits. Career growth.
Ready to take the next step in your career?
Apply today!
You can also visit fleetpride.com/careers to view all open positions and apply directly.
Salary : $80,000 - $90,000