What are the responsibilities and job description for the Manager of Account Management position at fleetcor?
Manager of Account Management
What We Need
CORPAY is currently looking to hire a Manager of Account Management within our NA Fuel line of business located in Nashville, TN. We are looking for a Manager who thrives on maintaining, nurturing, and growing our existing client relationships while building and mentoring successful account managers. In this role, you will oversee a team that delivers a best-in-class customer experience through strategic management of customer accounts. The Manager of Account Management provides support for Account Managers who are providing excellent customer service, cross-selling our services, and technical assistance, as well as general relationship management to some of our top clients. This team is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. The Manager of Account Management is expected to have a complete knowledge base on all assigned clients utilizing various reports to track trends. The Manager should be able to present confidently and clearly in front of clients, peers, and other members of Leadership. The Manager of Account Management will report directly to the Senior Manager of Operations and regularly collaborate with various departments.
How We Work
As a Manager of Account Management, Corpay will set you up for success by providing:
- Assigned workspace in Nashville, TN
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Building and maintaining lasting client relationships, which includes knowledge of accounts, including essential contacts, account preferences, and client production trends alongside the team of account managers
- Being responsible for managing client communications, conflict resolution, and compliance with client deliverables and revenue
- Maintaining a high level of collaboration with all internal departments to ensure account success
- Setting strategy and effective execution of activities to drive account retention and growth
- Monitoring and managing all key performance indicators for the team and the customers
- Participating in regular business reviews, such as monthly, quarterly, and year-end calls with clients utilizing internal reporting tools based on client and company needs
- Attending all scheduled trainings, meetings, or other events as assigned and ensure compliance for the account management team as assigned
- Traveling as necessary to meet the client's needs
- Possess an in-depth knowledge of the functions and problem-solving of the Account Management team.
- Collaborate with team to identify opportunities for process improvements. We are a rapidly growing organization that seeks automation and scalability. Need experience in achieving both.
- Take initiative in managing process improvements.
- Coach and mentor team members in the fulfillment of their responsibilities
- Strong interpersonal skills and an ability to build rapport with customers
- Organized approach to work
- Background in payments processing
- Good analytical and problem solving skills
Qualifications & Skills
- College degree with at least 5 years of work experience, including at least 2 years as a manager of people.
- Previous Account Management experience
- Demonstrated strong ability to negotiate, teach others, and report on key metrics
- Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
- Highly skilled in consulting, negotiating, and communicating with customers
- Demonstrated knowledge of Microsoft Word, Excel, and Outlook
- Salesforce experience with emphasis on reporting and analysis of data
- Demonstrated ability to problem solve at a high level through critical thinking
- High level of professionalism
- Demonstrates ability to learn and grow depth of industry knowledge
- Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service
- Ability to be self-driven, work with urgency and demonstrate timely and effective communication; strong emphasis on team members and customers
- Strong organizational skills and ability to deliver on commitment
- Ability to teach and mentor
- A servant leadership perspective that serves the needs of the team members and understands how to motivate the individual best
- Ability to work calmly in a fast-paced team environment
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes