Account Manager

Account Manager

What We Need

Corpay is currently looking to hire an Account Manager within our Corporate Payments division and is located in Richmond, VA. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. The account Manager is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client.  A strong level of technical knowledge is needed for this position and the ability to travel to client sites as needed. You will report directly to the Manager - Account Management and regularly collaborate with other departments/teams as needed.

How We Work

As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Richmond, VA
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Working directly with clients to provide day to a primary point of contact for day-to-day account support, problem resolution, technical clarity, research, and analysis
• Responding to inbound emails, faxes, phone calls, and Salesforce cases
• Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications and cost components
• Conducting regularly scheduled calls and presentations to review business performance, including training and education
• Making decisions regarding the setup and support of the clients assigned to their care and has the ability to approve financial fees and or transaction concessions
• Preparing and presenting solutions in advance to retain relationships
• Using customer feedback to monitor the status of service levels, identifying problems and revenue growth potential within the client base
• Effectively interacting with internal departments to support customer base
• Trouble-shooting client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration

Qualifications & Skills

• Bachelor’s degree preferred; equivalent work experience required
• One to two years’ work experience with customer servicing responsibility
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use
• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential
• Serves as key contributor in developing and testing new processes and procedures that enhance the users experience
• Acts as change agent as appropriate

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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