What are the responsibilities and job description for the Account Manager position at BRANDITO?
Account Manager (Hybrid) – Drive Client Success Through Creative SWAG Solutions
At BRANDITO, we believe in delivering more than just SWAG —we’re re-defining the buying experience for our customers. As a leader in the promotional product industry, we aim to make the buying process fun, easy, and tailored to each client’s unique vision. And that’s where you come in!
We’re looking for enthusiastic Account Managers to join our HQ Office (Richmond, VA) who can take charge of a dedicated portfolio of clients and ensure they receive exceptional service, creative solutions, and lots of SWAG! You’ll be the go-to person for all things related to your accounts—from innovative product presentations to seamless order management.
What You’ll Be Doing:
Client Champion: Cultivate meaningful relationships with clients, becoming their trusted partner and problem-solver.
Internal Connector: Collaborate with our Sales Coordinators, Finance, E-commerce, and Fulfillment teams to deliver a smooth, engaging experience for every client.
SWAG Solutions Expert: Develop and present creative promotional product ideas that align with client needs and goals, staying ahead of trends by attending supplier events (we know you’ll love the SWAG!).
Process Improver: Be proactive in resolving issues and finding ways to enhance our services, making sure clients stay happy and ensuring projects stay on track.
Data Driver: Keep tabs on your performance through our CRM system, tracking everything from pipeline activity to client satisfaction.
Why You’ll Love It Here:
Culture First: We’re a company that values positivity, creativity, and collaboration. We encourage bold ideas and bring client visions to life every day.
Work Flexibility: Enjoy the perks of a hybrid schedule—you’ll have the best of both worlds, working from home while still connecting with our HQ office and team in person.
SWAG Central: Get your hands on the latest promotional products and be the first to know about new trends in the industry.
Professional Growth: We believe in fostering talent and providing opportunities for you to grow, both personally and professionally.
What you bring to the table:
- Stellar relationship-building skills with a knack for clear communication (and a dash of charm).
- Master multi-tasker who can manage several projects at once without breaking a sweat.
- Detail-oriented and organized—after all, success is in the details!
- A go-getter attitude, self-motivated, and driven to exceed expectations.
- Ability to think critically and offer creative solutions.
What You’ll Need:
- Experience in account management or a client-facing role (bonus points if you’ve worked in promo or branding).
- Familiarity with CRM tools, email, and Microsoft-based applications.
- Ability to thrive in a dynamic, results-driven environment.
- A willingness to undergo a background assessment.
- Physical Requirements
- Able to sit at a desk comfortably while working on a computer, for extended periods of time.
BRANDITO LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At BRANDITO LLC, we believe that a diverse and inclusive workplace fosters innovation, creativity, and collaboration. We actively encourage candidates from all backgrounds to apply for our positions.
Join the Team! Ready to join a company that’s as passionate about people as it is about SWAG? At BRANDITO, we combine fun with functionality, creativity with strategy, and relationships with results. We can’t wait to meet you!