What are the responsibilities and job description for the Shop Service Manager position at Fleet Services by Cox Automotive?
Headquartered in Indianapolis, Fleet Services by Cox Automotive (FS) has grown to become one of the largest fleet maintenance companies in the country. As a leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. We also service customers utilizing its 50 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
FS is currently searching for a Shop Service Manager who will provide ongoing leadership, direction and support for the Service department; identify and negotiate profitable service opportunities with suppliers and customers, both new and existing, to achieve individual and corporate objectives.
We Provide
Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
FS is currently searching for a Shop Service Manager who will provide ongoing leadership, direction and support for the Service department; identify and negotiate profitable service opportunities with suppliers and customers, both new and existing, to achieve individual and corporate objectives.
We Provide
- Competitive pay, based on level of skill and experience.
- Bonus Opportunities.
- Health, dental, vision insurance starts DAY ONE of employment.
- 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
- Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
- Technical training provided to advance your career.
- And much more!
- Develop and implement operations plans to maximize margins in the Service Department.
- Responsible for achievement of annual company Service department budget.
- Responsible for achievement of weekly, monthly, and yearly Service KPI’s.
- Daily management of Service operations to ensure company policies and standard procedures are followed.
- Provide support to trailer sales, rentals, and parts by maintaining customer satisfaction.
- Manage and closely monitor Warranty issues.
- Inspect and maintain a safe work environment and clean facility.
- Manage Service department assigned vehicles.
- Review Service work schedules to maintain steady volumes.
- Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.
- Conduct weekly staff meetings with Service personnel.
- Plan, conduct and participate in Monthly Safety Meetings.
- Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.
- Other duties as assigned.
- Bilingual: fluency in English and Spanish, both written and verbal.
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 years’ experience in a related field; or 10 years’ experience in a related field.
- At least 5 years multi-faceted business experience including a track record of successful sales and service management experience in the transportation industry.
- Demonstrated ability to utilize effective interpersonal skills to develop and maintain business relationships with customers and at all levels within an organization.
- Previous experience implementing operational procedures.
- Proficient with intermediate level in Microsoft Office programs
- Supervisory skills demonstrated by the ability to lead people, get results through others, and provide individuals with professional and personal growth.
- Demonstrated ability to successfully evaluate and direct personnel in the development of short and long range goals.
Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
