What are the responsibilities and job description for the Credit Specialist position at Fleet Capital |?
Job Summary:
The Collections Associate is a hands-on, performance-driven, customer-focused role responsible for managing delinquent owner-operator semi-truck accounts. This position oversees all collection efforts, ensures accurate account documentation, and enforces company and legal collection policies to maximize recoveries while maintaining excellent customer service.
The Collections Associate is a hands-on, performance-driven, customer-focused role responsible for managing delinquent owner-operator semi-truck accounts. This position oversees all collection efforts, ensures accurate account documentation, and enforces company and legal collection policies to maximize recoveries while maintaining excellent customer service.
Key Responsibilities
• Customer Contact: Manage inbound/outbound calls, texts, and emails to follow up on past-due accounts.
• Payment Negotiation: Resolve customer delinquency issues by developing, suggesting, and implementing payment plans to secure debt repayment.
• Account Maintenance: Update account statuses, document all actions, and maintain accurate records.
• Dispute Resolution: Investigate payment discrepancies and resolve customer billing complaints.
• Reporting: Monitor aging reports (1–120 days overdue) and prepare progress reports for management.
• Compliance: Ensure all collections activities comply with legal regulations and company policies.
• Customer Contact: Manage inbound/outbound calls, texts, and emails to follow up on past-due accounts.
• Payment Negotiation: Resolve customer delinquency issues by developing, suggesting, and implementing payment plans to secure debt repayment.
• Account Maintenance: Update account statuses, document all actions, and maintain accurate records.
• Dispute Resolution: Investigate payment discrepancies and resolve customer billing complaints.
• Reporting: Monitor aging reports (1–120 days overdue) and prepare progress reports for management.
• Compliance: Ensure all collections activities comply with legal regulations and company policies.
Required Education, Skills & Abilities
• 3 years of experience in collections, preferably in the subprime consumer industry
• Experience working in a fast-paced environment
• Strong communication, negotiation, and problem-solving skills
• Ability to interact with customers professionally, tactfully, and empathetically
• Highly detail-oriented and organized
• Strong analytical, interpersonal, and written communication skills
• Proficiency with software, CRM systems, and Microsoft Office
• Innovative thinker with the ability to resolve complex issues
• Flexibility to work varied schedules
• Bilingual (English/Spanish) preferred
• Degree preferred but not required
• Valid driver’s license
• 3 years of experience in collections, preferably in the subprime consumer industry
• Experience working in a fast-paced environment
• Strong communication, negotiation, and problem-solving skills
• Ability to interact with customers professionally, tactfully, and empathetically
• Highly detail-oriented and organized
• Strong analytical, interpersonal, and written communication skills
• Proficiency with software, CRM systems, and Microsoft Office
• Innovative thinker with the ability to resolve complex issues
• Flexibility to work varied schedules
• Bilingual (English/Spanish) preferred
• Degree preferred but not required
• Valid driver’s license