Customer Care Representative

Job Description:

Summary

• Strong B2B experience
• Order entry, tracking, and communication with customers
• Great communication skills working with sales, production, purchasing, and other business functions
• Manufacturing background extremely helpful
• Strong technical ability to learn custom software

Process orders received; reviewing for accuracy of pricing, codes and nomenclature

• Confirm orders, along with all pertinent information, to customer in timely manner
• Provide customers with accurate updates on order status, ensuring expectations are set clearly
• Address customer concerns and complaints; initiating an internal case to capture details when necessary and bringing case to resolution
• Organized and able to multi-task / prioritize to ensure workload is being managed successfully and accurately
• Efficiently and professionally responds to customer and Account Manager inquiries
• Decipher and distribute requests to the appropriate internal departments
• Communicate efficiently with the off-site corporate office contacts
• Set-up customers to access our Web Portal to retrieve available documentation
• Other duties as assigned

Requirements:

• High school diploma or equivalent required; College degree preferred
• 2 years prior customer care experience preferred; Flavor or Fragrance industry experience preferred
• Proficiency in Microsoft Office Suite and ability to learn order processing and data management software
• Excellent verbal & written communication skills
• Detail oriented with strong organizational and prioritization skills
• Effective problem solving skills
• Must be highly customer focused
• Ability to handle customers in difficult situations
• Ability to work in a fast paced environment
• Ability to multi-task
• Ability to work in a team setting
• Ability to read and comprehend simple instructions
• Ability to process simple math transactions in various units of measure

Benefits:

High quality/low cost medical, dental, and vision insurance. Generous 401K match of 6% with immediate vesting. Flexible time off policy.

We are an Equal Employment Opportunity (“EEO”) Employer.

Lucta is committed to the principles of equal employment and to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is inclusive and equitable, free of harassment, discrimination, or retaliation based upon an individual's age, race (including traits historically associated with race, which includes hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), military status (including status as a uniformed servicemember, a veteran, or dependent of a servicemember), or any other status protected by federal, state, or local laws. Lucta is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.