What are the responsibilities and job description for the Pro Shop Manager position at Flatrock Motorclub?
About the Company: Flatrock Motorclub is a premier private motorsports community where passion for speed meets an elevated lifestyle. Designed for driving enthusiasts, collectors, and competitors alike, Flatrock offers an exclusive experience centered around our 3.5-mile Tilke-designed racetrack—crafted to challenge and excite at every turn. Beyond the track, members enjoy first-class amenities, a vibrant social atmosphere, and luxury real estate opportunities- including customizable garage lofts, villas, and paddock garages. Flatrock Motorclub is redefining what it means to live the motorsports lifestyle.
Job Title: Pro Shop Manager
Reports To: Director of Member Experience
FLSA Status: Exempt, Full Time
Position Summary
The Pro Shop Manager is responsible for overseeing daily retail operations within the Flatrock Motorclub Pro Shop while supporting merchandise purchasing, inventory management, and member sales experiences. This role combines hospitality, retail sales, inventory coordination, and procurement responsibilities to ensure the pro shop remains well-stocked, visually appealing, and aligned with the Flatrock brand.
The ideal candidate is organized, customer-focused, detail-oriented, and passionate about delivering a luxury member experience.
Essential Duties & Responsibilities
Retail & Member Experience
Greet members and guests in a professional and welcoming manner
Assist members with apparel, merchandise, accessories, and retail purchases
Provide excellent customer service while maintaining a luxury hospitality experience
Process retail transactions accurately through point-of-sale systems
Maintain cleanliness, organization, and presentation standards within the pro shop
Assist with merchandising displays, seasonal setups, and promotional product placement
Procurement & Inventory
Assist with sourcing, ordering, and purchasing merchandise, apparel, gifts, and retail inventory
Monitor inventory levels and communicate restocking needs proactively
Receive, organize, and track incoming shipments and deliveries
Coordinate vendor communications and maintain purchasing records
Help identify new merchandise opportunities aligned with the Flatrock Motorclub brand
Conduct routine inventory counts and assist with inventory management processes
Operational Support
Assist with Track Day retail operations and special events
Support clubhouse and hospitality operations as needed during peak events
Work collaboratively with leadership to ensure product offerings align with member preferences and club branding
Maintain professionalism and confidentiality in all member-facing interactions
Support additional operational or hospitality-related duties as assigned
Qualifications
Previous retail management experience of 3 years or more if preferred.
Previous retail, hospitality, or customer service experience preferred
Experience with inventory management, purchasing, or procurement strongly preferred
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Professional appearance and positive attitude
Ability to work independently and in a fast-paced environment
Basic computer and point-of-sale system knowledge preferred
Interest in motorsports, luxury hospitality, or automotive culture is a plus
Ability to work weekends, holidays, and Track Days as needed
Physical Requirements & Working Conditions
Ability to stand for extended periods of time
Ability to lift and carry merchandise shipments up to 40 pounds
Frequent walking, bending, reaching, and organizing inventory
Ability to work indoors and outdoors during events and Track Days
Fast-paced hospitality and retail environment with occasional evening and weekend hours required
Salary for this position will be based off of experience, will be discussed if chosen for an interview.
All offers of employment with Flatrock Motorclub are contingent upon the successful completion of a pre-employment drug screening and background check.
Flatrock Motorclub is committed to creating a healthy leadership culture and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This role is vital to maintaining Flatrock Motorclub’s reputation as a premier motorsports destination.
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