Ticket Auditor

Ticket Auditor/Quality Specialist needed in the Columbia, MD area needed. 
Must have TS/SCI with polygraph security clearance!

Are you ready to make a meaningful impact with a company that values your technical ambition?  
Join us and experience a company where your contributions truly make a difference!

Responsibilities Include:                                                                                                   

• Gather, process, and analyze data into information and information into knowledge to support operations and business decisions.
• Use monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow.
• Interacts with other service providers to ensure that operational level agreements are in place to ensure end-to-end service delivery in accordance with the service level targets.
• Work with the service delivery organization and service managers to manage performance against service level targets.
• Participating in service level reviews; supports root cause analysis of customer issues and SLA impacting events.
• Developing and implementing data gathering, analysis, and reporting capabilities.
• Collaborating with the service managers and the design and engineering and tools teams to collect and process relevant metrics to support service level management and process improvement activities.
• Preparing periodic reports to communicate outcomes of analytic activities.
• Performing analytics on discrepancies and issues and performing root cause analysis.
• Identifying people, process, and technology opportunities for efficiency and cost reductions.
• Validate and/or correct pended tickets, cancelled tickets, combined tickets, and FSM's.
• Validate and/or correct Service/Items (SIs), assignment groups, SLAOs, and tasking.

Requirements:

-The SLA Ticket Auditor shall have 2 - 5 years of experience that may include a combination of work history and education.
-A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an Associate’s degree is equivalent to 2 years of experience.
Must be organized, a good communicator and able to work in a high paced environment.
Must be a US Citizen.

Approximate Salary Range: $72,000 - $75,500
A variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications

Send resume to dmagruder@flashtg.com or apply through website at WWW.FLASHTG.COM.

SOME OF OUR COMPREHENSIVE BENEFITS OFFERINGS1
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation, Sick, and Holiday time)
Referral bonuses
And more!

At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!

Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.