Operations Support Administrator

Position Title

Operations Support Administrator

Location

New York, NY 10018

Job Summary

Pay Range: $24-42/hr

The Operations Support Administrator is responsible for providing essential administrative and processing support within the Bank Operations department. This role supports the day-to-day execution of critical back-office functions including transaction processing, reconciliations, account maintenance, documentation review, and regulatory reporting. The successful candidate will contribute to maintaining operational integrity, mitigating risk, and ensuring compliance with banking regulations and internal policies

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities

JOB RESPONSIBILITIES

• Conduct daily reviews of SOW’s and vendor invoices for billing processes including reconciliations (e.g., invoicing review, SOW’s,chargebacks) and resolve discrepancies promptly.
• Respond to internal inquiries from internal departments, clients, auditors, examiners, and risk teams regarding operational controls and process compliance.
• Serve as a liaison between business partners, back-office processing units and vendors to ensure service-level agreement (SLA) adherence
• Assist in process improvement initiatives, system upgrades, and procedure documentation
• Ensure operational tasks are executed in alignment with applicable federal and state regulations (e.g., BSA/AML, OFAC, NACHA rules).
• Support onboarding of new team members by assisting with access, procedural training, and resource materials
• Produce reports for management review (KPI reporting, strategic analysis)
  
  

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
  
  

Job Requirements

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 1 Years of Client Service
• Minimum experience 1 Years of accounting preferred
  
  

Preferred Qualifications

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent) Business Administration, Finance, Computer Science
  
  

Job Competencies

• Basic Microsoft application knowledge (word, excel, powerpoint, outlook)
• Strong financial acumen
• Detail oriented
• Strong analytical skills
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Minimal Travel
• Physical demands (ADA): No unusual physical exertion is involved.
  
  

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank