What are the responsibilities and job description for the Concierge | Cham Pang Lanes | Phoenix position at Flagship Restaurant Group?
About You
- You have experience or training in security, crowd management, or related fields, with a focus on safety and hospitality.
- You have excellent observational skills and are quick to assess situations, staying calm under pressure.
- You are approachable, professional, and able to maintain a welcoming demeanor while enforcing rules.
- You possess strong communication and conflict-resolution skills, handling situations diplomatically and effectively.
- You are detail-oriented and committed to safety, ensuring that all protocols and procedures are followed consistently.
- You thrive in dynamic environments, balancing attentiveness with the ability to think and act quickly.
About the Job
- Provide a warm and professional welcome to guests entering and exiting, creating a positive experience.
- Verify proper age identification of guests to maintain legal compliance and ensure responsible service.
- Conduct thorough entry screenings and inspections to promote guest safety and uphold venue standards.
- Assist in the removal of individuals as necessary, documenting incidents with detailed reports.
- Prioritize employee and guest safety by maintaining a secure environment during operations.
- Utilize strong crowd management and problem-solving skills to address challenges effectively.
- Maintain situational awareness and vigilance, ensuring a safe and enjoyable atmosphere for all.
Why join Flagship Restaurant Group?
- Flagship Restaurant Group is an ever-evolving fast growing company empowering our people to follow their passion in the hospitality industry with plenty of advancement opportunities
- Our modern restaurants are sophisticated and innovative with great earning potential, and each offer a unique culinary experience
- We provide a comprehensive training program in a fun, exciting environment where you’ll thrive
- Delicious dining discounts you can share with friends and family at all our locations
- Our full-time employees are eligible to enroll in our comprehensive benefits package that includes dental, vision, and life insurance
- We create excitement around our team member’s milestones and achievements
At Flagship, we create experiences that leave an impact. This stays true to our employees just as much as our guests. Removing barriers of language, race, sexual orientations, and culture, our team and guests have our promise of being a restaurant group that embraces the concept where everyone belongs. We are committed to empowering growth, instilling hospitality knowledge, and building a career path in an environment of respectful inclusion.
Flagship Restaurant Group is an Equal Opportunity Employer
Flagship Restaurant Group participates in the E-Verify program
Learn more about us! flagshiprestaurantgroup.com