What are the responsibilities and job description for the Universal Banker position at Flagship Bank Florida?
POSITION SUMMARY: The Universal Banker is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. This position is also responsible for the sales and servicing of all bank products and services. The incumbent works with the branch team to achieve branch goals in the areas of deposit growth and business relationship growth. Must be able to identify the needs of new and existing customers and offer appropriate services currently available. This position needs to maintain current knowledge of products services and current promotions. The incumbent is also responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
- Provide a complete range of prompt, efficient and courteous customer service by assisting customers on the teller-line, in person and on the phone.
- Accepts consumer and commercial deposits, loan payments, processes checking and savings account withdrawals and cashes checks.
- Balance cash drawers in accordance with Bank procedures and regulations.
- A working knowledge of all bank products and services. Works within the framework of procedures, policy, and authority limits.
- Adheres to all applicable bank regulations and policies including Reg CC, Bank Secrecy Act/Anti Money Laundering and OFAC Compliance policies and procedures.
- Become knowledgeable regarding department’s internal controls as outlined in the
policies and procedures of the bank.
- Accurately process transactions and new account openings in a timely and professional manner.
- Handles client concerns on statement reconciliation and performs changes to existing accounts as requested by the client.
- Maintains current knowledge of the bank’s new account opening procedures.
- Establishes and maintains customer relations by providing excellent customer service, be professional, friendly, and polite to customers. Addresses customers by name and maintaining customer confidentiality.
- Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and team members. Contributes to the fulfillment of department and bank objectives and goals.
- Other duties as assigned.
COMPETENCIES/SKILLS:
•Strong customer service skills with the ability to handle a variety of customer situations.
•Attentiveness, information retention, tack, and diplomacy in dealing with both customers and team members.
•Detail oriented and possess excellent organizational, problem solving, follow-up and customer service skills along with good listening skills required.
•Working knowledge of retail banking procedures and policies.
•Strong communication, organizational skills, and accuracy.
•This position requires a perceptive person who is capable of relating to individuals at all levels.
EXPERIENCE:
•High School diploma or GED required.
•Previous banking experience required.
•Experience with MS Word, Excel, and Outlook.