What are the responsibilities and job description for the Ocean Freight Customer Service Representative position at FLAG Solutions LLC?
***MUST HAVE DOMESTIC TWO (2) YEARS OCEAN FREIGHT FORWARDING EXPERIENCE***
Pay: $24- $26/hour; Commensurate with experience
Job Type: Full-time, Non-Exempt
Schedule: Mon. – Fri. 7:30 am – 4:00 pm (training hours will differ and are subject to change)
Location: On-site (single location)
Position Overview
We are seeking an experienced Customer Service Agent with experience in ocean freight forwarding. This role serves as the primary customer contact, handling shipment inquiries, booking requests, and issue resolution in a fast-paced call center environment. The position also provides receptionist and front desk support as needed.
Essential Duties & Responsibilities
- Handle inbound customer calls and emails related to ocean freight shipments
- Resolve billing inquiries, POD requests, shipment tracing, and service issues
- Enter and manage shipment bookings accurately
- Coordinate shipment pickups with trucking partners and carriers
- Communicate with internal teams to ensure customer instructions are met
- Investigate discrepancies and escalate issues when necessary
- Provide receptionist/front desk coverage when needed
Required & Preferred Qualifications
- Minimum 2 years of ocean freight forwarding experience (required)
- 3 years of customer service experience (call center and/or receptionist)
- Strong phone communication and customer service skills
- Excellent attention to detail and time management
- Ability to multitask and work in a fast-paced environment
- Strong attendance and reliability
- Proficiency with computers and internal systems (Google Workspace, Smartsheet, FreshDesk preferred)
Benefits & Compensation
- Competitive pay based on experience
- Annual merit reviews
- Discretionary annual bonus
- 401(k) with 20% company contribution
- HSA with employer contributions
- Free medical & dental insurance for employees
- Vision insurance
- Paid time off (vacation & sick)
- Life insurance, long-term disability & EAP (company paid)
- FSA & voluntary benefits
- Milestone Years of Service bonuses
Salary : $24 - $25