What are the responsibilities and job description for the Customer Service Professional position at FJS Hearing Professionals?
FJS Hearing Professionals is seeking a self- driven individual. No previous experience is needed. We will PAY you while you learn! PAID training to become a Licensed Hearing Instrument Specialist in the state of California.
To be part of our professional team......You must have the following 3 characteristics
1. You MUST have the desire to help people
2. You must be Trustworthy
3. AND be committed
4. Have some Sales or Manager Position
You will resolve and offer solutions to people with hearing loss, earn a comfortable living with potential to grow
A rewarding career with a stable company
We Offer:
- Paid Training
- Salary Commission
- Bonuses
- Benefits: Medical, Dental and Vision
- 401K
- Vacation
- Paid Holidays
- Marketing support – local, regional and national
- Access to our In-House learning systems
- CA State license training
Your Responsibilities
- Work with your supervisor to obtain a State Board Trainee License and work towards becoming a licensed Hearing Aid Dispenser
- Examination and evaluation of hearing acuity, sensitivity and communication disorders; including sound field, air and bone conduction
- Communicating the test results both verbally and in writing to the patient and their families in a way they can understand
- Recommending and fitting of hearing instruments to provide auditory rehabilitation advice and guidance, and obtaining ear mold impressions when needed
- Maintaining patient records and case histories; ensuring accurate completion of state and federal required forms
- Repairing and Selling hearing instruments and accessories
- Maintaining records of equipment calibration, ensuring equipment is in working order
- Monitoring and documenting sales, repairs and credits; assisting in marketing activities as required; participating in the growth of your office as if it is your own
- Maintaining professional patient, co-worker, and vendor relationships
Qualifications
- High school diploma or equivalent
- Basic computer skills
- Professional image and appearance
- Strong verbal communication skills
- Experience in customer service, or other related fields
- Enthusiastic personality
- Previous experience in sales is recommended
- Good listener
- Must be able to sit for long periods of time throughout the day
- Must have good dexterity in both hands
- Ability to build rapport with people
- Strong negotiation skills balanced with a desire to help people
Pay: $41,600.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $41,600 - $52,000