What are the responsibilities and job description for the Operations Internship - Dutch Speaking position at Fixico?
About Fixico
We are Fixico, a fast-growing car damage repair marketplace, backed by world-class Silicon Valley-based investors, and scaling up rapidly throughout Europe. Trusted by fleet owners, leasing, rental, and insurance companies. Fixico has managed hundreds of thousands of repairs for companies ranging from the world's biggest brands to local players.
What you will be doing
As a Business Operations Intern you will be joining our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise.
You will handle all incoming and outgoing communication with our B2B clients Dutch speaking, arrange the best deals with repair shops for our B2B clients and handle questions from clients and drivers via mail, chat or phone. Next to that you are the one reaching out to clients to help them make a choice and book an appointment to repair their car damages.
We offer two internship cycles, each lasting 5-6 months:
Fall Cycle: Starts in September
Spring Cycle: Starts in February or March
Your Responsibilities
Managing B2B accounts
Optimizing all processes and volumes for the accounts
Arrange the best and fastest quotes for our B2B clients
Processing all B2B damages, including quality assurance and damage reports
Onboarding new partnerships and educating your account on the best use of Fixico
Being the point of contact for all operational communication with partners and their drivers regarding damage repairs
Establishing and strengthening relationships with different partners, such as international leasing and rental companies
Ensuring a smooth and timely repair experience for our clients
Tracking and solving repair issues
What we are looking for
You are currently in the final stages of your studies or have recently graduated in the areas of Business Administration, Hospitality, Management, Marketing or similar
You are fluent in Dutch, and you also have excellent proficiency in English.
You are customer-focused and have a proactive can-do attitude
You are a skilled communicator who can easily establish and maintain good relationships with partners
You are not afraid of conducting calls and approaching partners
You are a natural problem solver with an attention to detail
On top of a monthly internship allowance, you can enjoy:
A 1:1 mentorship experience, allowing you to get a lot of market insight
The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe
An open, flexible work-environment in the heart of Amsterdam, overlooking the Rijksmuseum
As members of The Collection, you will be able to enjoy a fully equipped gym within our office building, and rent an electric bike
A young, talented and extremely driven team, where you will work with all departments
Plenty of responsibilities and opportunities to grow
Daily freshly prepared lunch and plenty of snacks
A toast on our huge balcony during our Friday drinks