What are the responsibilities and job description for the Business Operations Manager - Germany position at Fixico?
About the role
Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles? As Business Operations Manager Germany, you are the operational backbone of our repair network across the country.
You are the go-to person for managing individual repair cases from start to finish. Making sure repairs move forward, issues get resolved quickly, and everyone involved stays informed and satisfied. This role combines hands-on execution with relationship management and involvement in new initiatives as we continue to grow.
What you will be doing
You will be the central point of contact for repair case management in Germany. Your day-to-day is a mix of operational work, stakeholder communication, and project involvement.
Day-to-day operations
Handle inbound calls and manage customer enquiries
Resolve payment issues and follow up on repair delays, including parts availability
Monitor quote and repair progress, and keep all parties up to date
Manage quality issues and follow up on escalations
Onboard new repair shops and set them up on our platform
Manage customer communications and support the broader Operations team when needed
Relationships and projects
Build and maintain strong relationships with repair shops and partners
Occasionally, visit repair shops across Germany to build relationships and assess quality
Support field account managers when needed
Train and guide users on our platform and tools
Quickly adapt as new initiatives and products launch
Who we are looking for
2–5 years of experience in fleet management, account management, customer success, or a similar fast-paced role
Fluent in German and English
Administratively strong with a sharp eye for detail
A natural relationship-builder who can hold their own in conversations and negotiations
Comfortable being the voice of Fixico on calls, in emails, and in person
Proactive, structured, and able to juggle multiple priorities at once
What we offer
A key role in a fast-scaling European tech company
A young, driven, and international team
An open, flexible work environment in the heart of Amsterdam, overlooking the Rijksmuseum
Access to a fully equipped gym and e-bike rental within our office building
Daily freshly prepared lunch, plenty of snacks, and Friday drinks on our terrace
Real responsibility and plenty of room to grow