What are the responsibilities and job description for the Server Operations I position at Five Stones Research Corporation / 5SRC?
Position Overview Type: Full-Time, Exempt
Location: Huntsville, AL
Travel: None expected
Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.
Work Authorization: U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
- Responsible for administration of the Information Technology (IT) infrastructure including end-user devices, Microsoft Servers, ESX VMware, clustering, Storage Area Network (SAN), and Cloud technologies.
- Responds to end-user requests for troubleshooting assistance, coordinating across multiple IT sections and disciplines to provide analysis and support of tier 2 and tier 3 IT incidents.
- Develops and designs solutions to meet customer requirements. Implements plans and creates documentation.
- Applies technical expertise to manage Active Directory user accounts, groups, and devices.
- Installs, configures, and troubleshoots servers and systems to ensure a stable and reliable server infrastructure in a dynamic, fast-growing environment.
- Ensure information systems' security, confidentiality, integrity, and availability; Information Assurance (IA) requirements compliance; application policies and procedures adherence.
.Required Education and Experience
- Must meet one of the following at a minimum: a) Associate's Degree in an IT related field, or b) two (2) years' experience supporting and/or managing Microsoft products.
- Experience providing tier 1 or higher support for server technologies such as Active Directory, SAN/NAS, VMware, SQL, or IIS preferred.
- Must meet baseline certification requirements in accordance with DoD 8570 IAT-II category or higher.
Preferred Experience
- Expertise in troubleshooting issues across a wide variety of technologies impacting users to include but not limited to networking, end-user computers, and server services such as DHCP, DNS, IIS, etc.
- Some experience troubleshooting end-user issues within a virtual environment such as VMware/VDI.
- Extensive experience managing Active Directory.
- Ability to coordinate efforts of a team of technical support personnel.
- Excellent customer support and communication skills.
What We Offer:
- 401(k) Matching
- Company Events
- Dental Insurance
- Employee Recognition Programs
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Performance Incentives
- Student Loan Repayment
- Tuition Reimbursement
- Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.