What are the responsibilities and job description for the Medical Billing Customer Service Representative position at Five Star Solutions?
Are you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!
This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Answer inbound calls regarding patient statements, insurance payments, and account balances.
Provide accurate information about patient accounts, billing history, and charges.
Process credit card payments over the phone.
Document call details, account inquiries, and actions taken.
Escalate complex billing disputes and concerns to the appropriate department.
Deliver friendly, professional service while handling sensitive billing questions.
- 1 year of call center or customer service/office experience
Strong verbal and written communication skills.
Basic computer skills and the ability to learn new systems.
Excellent attention to detail and accurate documentation skills.
Ability to multitask and process information efficiently.
A calm, professional approach when handling challenging calls.
A patient-focused attitude and a commitment to quality customer service.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $14