Customer Experience Coordinator

Job Summary:

Do you genuinely enjoy helping people?

At Five Star Painting, we believe every interaction is an opportunity to improve someone's life. We're looking for a Customer Experience Coordinator who will become the friendly, dependable guide our customers can count on throughout their painting project.

In this role, you'll proactively communicate with homeowners, coordinate with our Project Manager, answer questions, assist with paint color decisions, help keep projects moving smoothly, and ensure every customer feels informed, cared for, and confident from start to finish.

If you enjoy building relationships, staying organized, and making people's lives easier, we'd love to meet you.

Primary Responsibilities:

Customer Experience

• Become the primary office contact for homeowners throughout their project.
• Confirm appointments and answer questions.
• Follow up after estimates.
• Guide customers through the next steps after project approval.
• Keep customers informed throughout scheduling and production.
• Help customers navigate paint color selections and available resources.
• Follow up after project completion.
• Request reviews and referrals.
• Assist with collecting payments as needed.

Project Coordination

• Coordinate scheduling between customers and the Project Manager.
• Help keep projects moving efficiently.
• Update CRM and project information.
• Ensure communication is timely and accurate.

Administrative Support

• Assist with calendar management and scheduling.
• Help organize office systems and processes.
• Order supplies and support day-to-day office operations.
• Take ownership of projects that improve efficiency and free up the Owner's time.

Qualifications:

We're looking for someone who is:

• Warm, friendly, and genuinely enjoys helping people.
• Highly organized with strong attention to detail.
• An excellent communicator, especially by phone.
• Dependable and follows through on commitments.
• Comfortable using computers and learning new software.
• Able to manage multiple priorities while staying calm and professional.

Preferred

• Administrative, customer service, hospitality, or office experience.
• Experience using CRM software is helpful but not required.