What are the responsibilities and job description for the HVAC Lead Installer position at Five Star Home Services?
WHO IS FIVE STAR?
As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple: WE SERVE THOSE IN NEED. Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our Profit on Purpose program, we donate 10% of our profit to the communities that we serve – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction.
Are you a driven HVAC leader who thrives on running tight operations, leading strong crews, and delivering flawless installs? We’re looking for an HVAC Field Supervisor who takes ownership, drives results, and builds winning teams every day.
Your Mission
Own and optimize the daily operations of our HVAC installation department. You’ll ensure every job is completed on time, with precision, and at a Five-Star standard, while keeping communication seamless between sales, logistics, and install teams.
What Success Looks Like
You’ll Know You’re Winning When
As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple: WE SERVE THOSE IN NEED. Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our Profit on Purpose program, we donate 10% of our profit to the communities that we serve – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction.
Are you a driven HVAC leader who thrives on running tight operations, leading strong crews, and delivering flawless installs? We’re looking for an HVAC Field Supervisor who takes ownership, drives results, and builds winning teams every day.
Your Mission
Own and optimize the daily operations of our HVAC installation department. You’ll ensure every job is completed on time, with precision, and at a Five-Star standard, while keeping communication seamless between sales, logistics, and install teams.
What Success Looks Like
You’ll Know You’re Winning When
- 100% of jobs are reviewed and fully documented before install
- Zero material issues show up on job sites
- Crews are assigned effectively with minimal rework or reassignment
- 95% on-time starts with crews dispatched before 8:00 AM
- Teams are aligned through 3 daily check-ins
- 98% of jobs pass final checklist with complete paperwork
- Payroll is accurate and on time—no delays from logistics
- Stronger team morale, smoother installs, and fewer issues
- 95% job completion without callbacks
- Review job specs, assign crews, and manage the install board
- Ensure all materials and equipment are ready before dispatch
- Lead daily team check-ins to drive readiness and accountability
- Oversee post-job documentation, photos, and closeouts
- Manage payroll, inventory, and overtime
- Partner closely with sales and logistics for seamless execution
- Lead hiring, onboarding, and compliance for install teams
- Conduct jobsite visits and run effective team meetings
- Proven leadership experience in HVAC installation (3 years)
- Strong knowledge of HVAC systems and install best practices
- Sharp attention to detail in scheduling, materials, and execution
- A proactive problem-solver who takes initiative
- Excellent communicator who bridges field and office teams
- Tech-savvy (experience with ServiceTitan, Outlook, or similar tools is a plus)
- You lead with accountability and integrity
- You push for excellence on every install
- You develop your team and raise the bar
- You bring energy, urgency, and a solutions-first mindset
- High school diploma or GED (HVAC training preferred)
- EPA 608 Certification (NATE or similar a plus)
- Valid driver’s license
- Strong mechanical aptitude and blueprint reading skills
- Be part of a growing, high-performance company
- Work with a team that values quality, teamwork, and leadership
- Make a real impact—your leadership drives our success
- Competitive pay, growth opportunities, and a strong culture