What are the responsibilities and job description for the Director of Operations - Home Health Agency position at Five Star Home Health Care?
Full-Time | Monday–Friday | 100% Office-Based
We are seeking a skilled Director of Operations to oversee unified intake and clinical workflow operations across all service lines. This role ensures patients receive a seamless onboarding experience and that clinicians are fully supported through optimized processes.
Responsibilities:
- Manage unified intake for all service lines
- Complete patient eligibility and authorization reviews
- Conduct comprehensive assessments of patient needs
- Determine payor coverage and benefits
- Explain services, next steps, and care processes to patients and families
- Oversee and support after‑hours operations
- Serve as Homecare Homebase (HCHB) EMR Super User
- Lead workflow optimization and EMR best practices
- Manage AI-assisted review of OASIS, care plans, and visit planning
- Oversee supplies and DME ordering
- Lead office-controlled scheduling and patient communication
- Maintain written SOPs and deliver comprehensive training to staff
Qualifications:
- Active RN license
- Extensive home health operations experience
- Strong understanding of payor rules and authorizations
- Super User with Homecare Homebase EMR
- Excellent communication, organization, and leadership skills
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Salary : $120,000 - $140,000