What are the responsibilities and job description for the Retail Team Leader position at Five Star Food Service, Inc.?
Job Description: Retail Team Leader
Department: Retail Operations
About the Role
Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level.
The Retail Team Leader plays a key role in supporting retail route operations, ensuring merchandising excellence, and maintaining the highest standards of customer satisfaction and compliance. This position acts as a relief retail merchandiser during vacations, training, and open routes while helping train and coach team members to deliver best-in-class service and execution.
Compensation: Competitive hourly rate, based on experience.
Key Responsibilities
- Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability.
- Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards.
- Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction.
- Load, deliver, and merchandise a variety of products including beverages, snacks, coffee, and fresh food items to client locations.
- Verify orders, reconcile variances, and follow operational procedures to maintain accurate delivery and inventory records.
- Execute all plan-o-grams, promotions, and retail initiatives as directed by corporate and regional leadership.
- Replenish, rotate, and display products following company SOPs and FIFO (first-in, first-out) standards.
- Maintain freshness and quality of perishable products by following proper refrigeration and temperature control guidelines.
- Clean, sanitize, and maintain all vending and micro-market equipment, displays, and checkout areas.
- Collect and reconcile cash and coin collections from vending and market locations while maintaining strict accuracy and security.
- Monitor product inventory, reorder items as needed, and ensure adequate stock levels for all assigned accounts.
- Conduct minor equipment maintenance such as filter replacements, cleaning, and bulb or paper changes.
- Maintain assigned company vehicles in a clean and safe condition; perform daily inspections and follow all DOT and company fleet policies.
- Support customer retention through excellent communication, timely service, and professionalism.
- Adhere to all company safety, loss prevention, and cash-handling policies.
- Promote and maintain a safe and compliant work environment; report any unsafe acts or conditions immediately.
Qualifications
- High school diploma or equivalent required; additional coursework or certifications in logistics, merchandising, or operations preferred.
- Minimum 2 years of experience in retail operations, merchandising, or route service.
- Valid driver’s license with a clean driving record (must be at least 21 years old per DOT requirements).
- Ability to lift 50 lbs or more on a repetitive basis and perform frequent reaching, bending, and stooping.
- Proficient in basic computer and handheld device operations.
- Strong interpersonal and communication skills with the ability to lead and support others.
- Must pass pre-employment background check and drug screening.
- Excellent time management, organization, and attention to detail.
- Willingness to travel locally within assigned routes and provide coverage across the division as needed.
Why Join Five Star?
- Competitive hourly pay.
- 401(k) retirement savings plan with company match.
- Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
- Voluntary FSA, life insurance, and short/long-term disability options.
- Personal Time Off and paid company holidays.
- Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
EEO Statement
Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.