What are the responsibilities and job description for the Parts Advisor position at Five Star Equipment?
Parts Advisor
(John Deere Large Construction & Forestry Equipment Industry)
đź“Ť Location: Waterford, PA
💲 Salary: $18.00 – $23.00 per hour
🕒 Schedule: Full-Time, Hourly – Monday thru Friday
Why Join Five Star Equipment?
At Five Star Equipment, Northern PA and New York State’s trusted John Deere Construction & Forestry Dealer, you’ll find more than just a job—you’ll build a career. Our team is dedicated to providing world-class equipment, service, and support, and we’re looking for motivated individuals who want to grow with us.
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The Parts Advisor is a branch position assisting the branch’s Operations Manager, working as the “face of the branch” for the Parts & Service Departments. The Parts Advisor will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers. Sales experience a plus, as the Parts Advisor will offer service program upsells as a problem solver when the opportunity exists. Strong phone communication skills are important.
What You’ll Get:
- Competitive pay $18–$23/hour
- Generous PTO 7 Paid Holidays
- 401(k) with Company Match
- Comprehensive medical, dental, and vision benefits
- Ongoing training & rewards programs
- A fantastic work-life balance
- A supportive, friendly team environment
What You’ll Do:
- Serve as the first point of contact for walk-in and phone-in rental customers.
- Build strong relationships with clients while identifying new rental opportunities.
- Prepare quotes, process rental orders, and follow up to close sales.
- Provide exceptional service and technical product recommendations.
- Coordinate with the operations team to ensure on-time deliveries and pickups.
- Maintain accurate records in our CRM and rental management systems.
- Upsell and cross-sell rental solutions to maximize customer value.
- Participate in training (online and in-person) to stay current with John Deere equipment.
- Support company safety, conduct, and policy standards in every interaction.
About Us
Five Star Equipment proudly operates seven branch locations across Northern PA and New York, serving 57 counties with the full line of John Deere Construction & Forestry equipment. We’re committed to supporting our customers with world-class service, expansive parts inventories, and a dedicated team of professionals.
Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY
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What We’re Looking For:
- High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- 2 years of inside sales, customer service, or rental industry experience preferred.
- Knowledge of construction/industrial equipment is a strong plus.
- Tech-savvy: able to use CRM tools, Microsoft Office Suite, and rental software.
- Excellent communication and multitasking skills.
- Self-motivated with the drive to meet and exceed goals.
- A positive team player who thrives in a fast-paced environment.
Salary : $18 - $23