Member Business Lending Assistant

DEPARTMENT: Member Business Lending (MBL) 

Classification: Non-exempt/Grade 8

Approved By: Lance Wagner 

REPORTING RELATIONSHIPS 

Position Reports To: Market President

Positions Supervised: none 

All team members work toward a common purpose to Brighten the Financial Future of the Communities We Serve. Each employee supports our members by promoting and offering relevant services and products to meet their diverse needs. We deliver outstanding service by embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement. 

POSITION PURPOSE 

The position serves as liaison between the members and credit union and is responsible for preparing all documents necessary for closing MBL loans. Coordinates closings with necessary internal and external personnel. Types and handles miscellaneous paperwork. Maintains credit and loan files and answers and directs telephone calls. Provides professional service to members. Supports internal staff carrying out the business development, portfolio management and underwriting for the MB function at FSCU. Manages the various reports in support of the MBL function. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

 1.Assumes responsibility for providing effective secretarial and clerical support for all phases of loan processing activities. 

a.Prepares all documents for loan applications to be reviewed for underwriting. Runs reports, retrieves credit ratings, reviews files, and works up applications. 

b.Prepares all necessary documents for closing of loans, to include ordering and reviewing title searches, appraisals, flood certifications, property insurance, UCC searches and all other related documents to ensure accordance with legal and procedural / policy compliance requirements are met and work with MBL staff to ensure we are delivering excellence to our members. 

c.Coordinates loan closings with appropriate personnel. Closes loans as necessary. 

d.Types and mails correspondence on loan denials, request for documents, etc.  

e.Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel.  

f. Ensure proper legal filings are completed. 

g.Completes loan assistant duties in accordance with established policies, procedures, and regulations. 

h. Works the MBL Loan tickler system and reports. 

i.Supports the business development efforts and portfolio management efforts of the MBL Department. 

j. Assists in construction loan advances on commercial properties. 

k. Orders property inspections as necessary. 

l. Assists in following up on all annual reviews, maturing and matured loans in a timely manner. 

 2.Assumes responsibility for supporting and maintaining effective and professional business relationships with members and external contacts. 

a. Resolves (or refers) requests and problems promptly and courteously. Answers member questions pertaining to loans, balances, and payoffs. Assists walk-ins. 

b. Keeps members properly informed of Credit Union policies and procedures. 

c. Maintains and conveys the Credit Union’s professional reputation. 

3.Assumes responsibility for establishing and maintaining effective coordination and communication with loan personnel and management. 

a. Completes assigned paperwork for management and loan committee. Completes records and reports promptly and accurately. 

b. Supports and assists MBL personnel as needed. 

c. Maintains departmental files. 

d. Attends and participates in meetings as required. 

e. Keeps management informed of MBL activities and of any significant problems. 

f. Remains watchful of opportunities for improving processes and procedures used in the MBL department. 

4.Assumes responsibility for related duties as required or assigned. 

a. Performs miscellaneous clerical and secretarial functions as needed. 

b. Ensures the work area is clean, secure, and well maintained. 

c. Supports MBL personnel as needed. 

QUALIFICATIONS 

Education/Certification: High school graduate or equivalent. 

Required Knowledge: Understanding of commercial loan products and services. 

Knowledge of commercial loan assistant requirements, procedures, appropriate regulations and underwriting criteria. 

Experience Required:One to three years of commercial lending assistant experience preferred. 

Skills/Abilities:Strong typing abilities. 

Strong problem-solving skills. 

Able to operate calculator, word processor, and related computer applications. 

Well organized. 

Good basic math skills. 

Excellent time management skills. 

Must be accurate and detail oriented. 

Basic accounting skills. 

Strong work ethic. 

Ability to multi-task. 

Willingness to learn. 

Self-starter. 

Strong communication skills, both verbal and written. 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. 

Talking:Position requires capacity for almost continuous verbal communication and detailed or important instructions or ideas must frequently be conveyed accurately, loudly or quickly. 

Average Hearing:Able to hear average or normal conversations and receive ordinary information. 

Repetitive Motion:Movements frequently and regularly required using the wrists, hands, and/or fingers. 

Average Visual Abilities:Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. 

PHYSICAL STRENGTH:Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) 

WORKING CONDITIONS 

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. 

Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs. 

Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.  

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.  

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

INTENT AND FUNCTION OF JOB DESCRIPTIONS 

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.  

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-