What are the responsibilities and job description for the Office Manager position at Five Star Chimney and HVAC?
Overview
We are seeking a highly organized and motivated Office Manager to oversee daily office operations, coordinate scheduling, and support both our technicians and customers. This role is essential to keeping the office running smoothly while maintaining the exceptional customer experience our company is known for.
The Office Manager will manage administrative tasks, facilitate communication between office staff and field technicians, and help maintain a positive and productive workplace. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.
This position may also assist with vendor coordination and represent Five Star Chimney & HVAC at occasional networking or community events to help strengthen our local presence.
Duties
- Manage daily office operations and ensure smooth workflow
- Answer incoming calls, emails, and customer inquiries professionally
- Schedule appointments and dispatch technicians using ServiceFusion CRM
- Communicate with technicians regarding job details and updates
- Follow up with customers after service to ensure satisfaction
- Create and send invoices, collect payments, and track outstanding balances
- Maintain accurate customer records and service notes
- Coordinate business government documentation when needed
- Assist with marketing tasks such as posting on social media when needed
- Support the owners with administrative tasks and reports
- Represent the company when needed at local networking events and community functions to build relationships and support brand growth.
Experience
- Prior experience in an office management or administrative experience is preferred
- Bilingual (English/Spanish) strongly preferred
- Strong organizational and multitasking skills
- Excellent phone and customer service skills
- Experience with CRM software (ServiceFusion or similar) is a plus
- Ability to work in a fast-paced service environment
- Reliable, professional, and detail-oriented
Pay: From $19.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $19