What are the responsibilities and job description for the Teller/Personal Banker position at FIVE POINTS BANK?
Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations while providing excellent customer service.
Essential Functions:
- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
- Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
- Enters transactions into computer and issues customer receipts
- Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepares cashier’s checks, gift cards and debit cards as requested
- Explains bank services and charges to customers
- Observes suspicious behavior and report any such activity
- Explains bank services and products
- Scanning deposits and payment transactions
- Assist with customer access with safe deposit boxes
- Greet and refer customers to appropriate bank personnel to meet their financial needs
- Backup to opening New Accounts
- All other duties as assigned
Knowledge & Experience:
- Excellent Customer Service skills
- Management Skills – Ability to manage and motivate and constructively guide employees
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems to find over and shorts
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Administrative skills – basic computer skills including 10 key experience
Education/Training:
- High School Diploma (GED or High School Equivalence Certificate)
- Teller Experience preferred
Status/Standard Schedule:
Hourly full time position with varying hours Monday through Friday 7:30 a.m. – 6:15 p.m. and Saturday rotation 8:00 a.m. - 12:00 p.m.