What are the responsibilities and job description for the Personal Banker position at FIVE POINTS BANK?
Personal Banker - Grand Island
Assist new customers with opening new accounts and/or any changes to their existing accounts. Open and maintain safe deposit boxes. Provide exceptional customer service by greeting and directing all customers to appropriate staff.
Essential Functions:
- Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s) including verification and entry of customer information
- Order Debit cards, checks, foreign currency, endorsement stamps
- Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc.
- Process the renting, accessing and closing of safe deposit boxes
- Greet and refer customers to appropriate bank personnel to meet their financial needs.
- Process account changes, close accounts, investigate unauthorized transactions
- Administrative duties such as type up letters, filing, answer phones, support supervisors, and notary duties.
- All other duties as assigned
Qualifications:
Knowledge & Experience:
- Excellent Customer Service skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group.
- Experience using Excel and Word software
Education/Training:
- High School Diploma (GED or High School Equivalence Certificate)
- 2 years of banking experience preferred
Hourly full time position with varying hours Monday through Friday 8:00 a.m. – 5:00 p.m. and Saturday rotation.
Salary : $20