What are the responsibilities and job description for the Part Time Teller position at FIVE POINTS BANK?
Position: Part Time Teller (20 - 25 hours per week)
Job Description: The teller will process deposits and pay out funds in accordance with bank procedures, record all transactions accurately and balance each day’s operations while providing excellent customer service.
Essential Functions:
- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
- Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
- Enters transactions into computer and issues customer receipts
- Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepares certified checks, cashier’s checks, gift cards and travelers’ checks as requested
- Explains bank services and charges to customers
- Process ATM deposits
- Observes suspicious behavior and report any such activity
- Assists customers in opening accounts and general customer service
- Balance coin machine, vault balancing including cash sales and money ordering
- Scanning deposits and payment transactions
- Process the renting, accessing and closing of safe deposit boxes
- Daily balancing of all monetary instruments
- Assist in balancing of the ATM
- Greet and refer customers to appropriate bank personnel to meet their financial needs.
- All other duties as assigned
Position Requirements:
- Excellent Customer Service skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Administrative skills – basic computer skills including 10 key experience
Knowledge & Experience:
High School Diploma (GED or High School Equivalence Certificate). Must have cash handling and customer service experience. Banking experience preferred.
Personal Attributes:
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Self-motivated and directed
- Keen attention to detail
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
Status/Standard Schedule: Hourly part time position with varying hours Monday through Friday and rotating Saturday.