Floor Manager/Front of House

Floor Managers are responsible for leading all FOH members in running a warm, welcoming, efficient
and profitable operation, managing day-to-day operations and longer-term projects, maintaining high
standards and conditions, and fostering a positive environment for guests and staff.
Reports to: Food and Beverage Operations Manager

RESPONSIBILITIES
Store Goals
▪ Ensure excellent overall store performance
▪ Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions
▪ Maintain an “A” health inspection rating at all times
▪ Keeping Fair workweek premiums to a minimum
▪ Maintain satisfactory Secret Shopper and Steritech averages
Customer Service
▪ Maintain excellent customer service
▪ Take customer orders, maintain fast, accurate service, and positive guest relations
▪ Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process
▪ Resolve guest complaints or concerns
Leadership
▪ Effectively train, supervise, and mentors all bar staff members
▪ Hold employees accountable to Company standards using corrective action process
▪ Conduct performance appraisals
▪ Celebrate employee successes
▪ Lead by example, showing rather than telling
▪ Delegate fairly and appropriately
▪ Encourage employees to develop their skills and/or grow with the Company
Teamwork & Communication
▪ Work as a team member to support other employees in their duties
▪ Follow the lead and direction of your GM/DM
▪ Communicate challenges and successes
▪ Be respectful of all guests, employees, vendors, and
supervisors

Accountability
▪ Take ownership over tasks that are assigned to you
▪ Hold self to the highest standard of performance
▪ Be knowledgeable of and hold yourself to all Company standards
▪ Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook
Station Mastery
▪ Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes
▪ Follow responsible alcohol service guidelines
▪ Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
▪ Maintain expert knowledge of all bar offerings
▪ Take orders from guests and input into POS, ensuring 100% accuracy
▪ Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards
Other Responsibilities
▪ Attend mandatory meetings including staff meetings, leadership meetings, etc.
▪ Perform opening and closing duties to
Company standards
▪ Perform other duties as assigned by your supervisor

ESSENTIAL FUNCTIONS
Reasonable accommodation will be considered and implemented in accordance with ADA requirements.
▪ 21 years of age
▪ Ability to walk, stand, bend, kneel, reach, and lift 50 pounds for the duration of your shift (up to 10 hours with scheduled breaks)
▪ Function in a fast-paced and noisy environment
▪ Tolerance to temperature fluctuations
▪ Work with hazardous substances such as hot oil
▪ Read, write, speak, and understand basic English
▪ Communicate clearly
▪ Lead a team effectively

▪ Use a basic computer system (ex. cash register)
▪ Finger dexterity
▪ Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
▪ Available to work nights, weekends and holidays, and variable schedule, per the needs of the business
▪ Maintain general knowledge of FGNY: locations, transportation, management team, etc.
▪ Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates