What are the responsibilities and job description for the Front Desk Attendant position at FITWORKS?
Job Details
Job Location: Stow - Stow, OH
Salary Range: Undisclosed
Job Category: Customer Service
Description
As a Front Desk Attendant, you will be the face of FITWORKS for all members and guests entering our doors. We are looking for positive team players to join our AWESOME team!
Responsibilities:
- Greeting members and guests upon their initial entrance as well as acknowledging their departure with a smile!
- Registering new members
- Verifying members enrollment upon entry
- Assisting members with any issues that may arise during their visit
- Managing member documents in our Customer Management system
- Handling incoming phone calls professionally
- Assisting with sales and club tours when necessary
- Managing Point-of-Sales transactions
- Stocking and inventory of retail items
- Keeping a neat and clean workstation
- Assisting with sanitation efforts throughout the club (member and employee areas)
Benefits:
- Competitive hourly wage plus the opportunity to earn sales commission
- Free membership to all FITWORKS locations
- Full-Time employees (30 hours/week) are eligible for the following:
- $0 deductible Medical Plan (Company sponsors 75% of premium)
- Free Tele-Doc services
- Voluntary Dental Insurance
- Company sponsored Life, AD&D, and Long-Term Disability
- Voluntary Life Insurance
- Vacation and Sick Time
- Additional free membership to all FITWORKS locations for one family member
Qualifications
Requirements:
- Professional and courteous demeanor
- Ability to communicate positively with potential members, current members, club guests, and all FITWORKS team members
- Willingness to be trained on all FITWORKS systems and processes
- Familiarity with CMS/CRM software a plus
- Desire to achieve set goals and metrics in a fast-paced environment
